Americas Monitoring & Diagnostics Engineering Leader
About The Position
The Americas Tier 1 Insights Leader is responsible for leading a team of Monitoring & Diagnostics engineers dedicated to proactive fleet monitoring and customer trip response across the Americas. This role plays a critical part in identifying fleet risks early, ensuring rapid response to customer events, and translating technical insights into actions that improve reliability and availability. As a frontline leader, you will develop and coach engineers, drive operational excellence, and foster a culture of accountability, technical rigor, and continuous improvement. Working closely with Customer Service Engineering, Regional Services, and technical leaders, you will help ensure customers receive timely, high-quality insights that support safe, reliable operation of their assets.
Requirements
- Bachelor's Degree in Engineering or related technical discipline.
- 8+ years of engineering, diagnostics, services, monitoring, or related experience.
- Demonstrated people leadership or team leadership experience.
- Experience working in a matrixed engineering environment.
- Strong communication and stakeholder management skills.
Nice To Haves
- Monitoring & Diagnostics experience.
- Customer Service Engineering experience.
- Gas Turbine or power plant operational knowledge.
- Lean leadership and Daily Management experience.
- Experience developing engineers and technical talent.
- Power BI, analytics, AI/LLM, and workflow management tool experience.
Responsibilities
- Lead and develop a team of Tier 1 Insights Engineers, building technical capability, engagement, and future leadership talent.
- Drive daily operations across proactive monitoring, insight generation, and customer trip response activities.
- Ensure high standards of technical quality, consistency, and adherence to standard work.
- Partner with Customer Service Engineering and Regional Services teams to improve customer responsiveness, recommendation implementation, and last-mile closure.
- Use operational metrics and continuous improvement principles to enhance team performance and customer outcomes.
- Champion Lean, Daily Management, problem solving, and a culture of continuous improvement.
- Support the development of future technical experts and leaders within Monitoring & Diagnostics and Services Engineering.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
