Americas Monitoring & Diagnostic Insights Leader
About The Position
As the Americas M&D Insights Leader, you will have a unique opportunity to shape how proactive insights and customer trip response activities are converted into actions that improve fleet performance, avoid lost generation, and deliver measurable customer value across the region. Serving as a trusted partner to Regional Services leadership, you will lead a highly visible organization responsible for connecting fleet monitoring, diagnostics, engineering expertise, and customer action. Based in the Greenville Customer Center, this role offers the opportunity to influence customers, senior leaders, and cross-functional teams while helping define the future of proactive monitoring and customer response.
Requirements
- Bachelor's Degree in Engineering or related technical discipline.
- 10+ years of experience in engineering, services, operations, diagnostics, program management, or related industrial technology environments.
- Demonstrated experience leading business operations, resource management, operating rhythms, transformation programs, or strategic initiatives.
- Experience developing and managing dashboards, KPIs, and business intelligence systems.
- Strong executive communication and stakeholder management capabilities.
- Demonstrated ability to influence across functions, businesses, and leadership levels.
Nice To Haves
- Prior people leadership experience.
- Experience with operational planning, workforce management, and productivity tracking.
- Proven implementation of Lean operating systems.
- Experience leading large-scale transformation initiatives.
- Strong experience with Power BI, AI/LLM tools, analytics platforms, and workflow automation.
Responsibilities
- Lead the Americas Insights organization, driving proactive monitoring, customer trip response, and operational excellence across the fleet.
- Partner with Regional Services leaders to improve customer reliability, availability, and outage avoidance through disciplined execution and last-mile closure.
- Build strong partnerships across Monitoring & Diagnostics, Customer Service Engineering, Product Service Engineering, Controls, and Digital Technology teams to deliver customer outcomes.
- Drive visibility, accountability, and performance through operational governance, workforce planning, KPIs, and continuous improvement.
- Champion Lean principles, Daily Management, and Standard Work while leading the next generation of analytics, AI-enabled diagnostics, and workflow transformation.
- Serve as a visible leader within the Greenville Customer Center, showcasing GE Vernova's differentiated Monitoring & Diagnostics capabilities to customers, executives, and business leaders.
- Develop leaders, build organizational capability, and foster a culture focused on accountability, innovation, and customer impact.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
