Americas Channel Support Account Manager

Apple•Austin, TX

About The Position

Apple’s Americas Reseller Operations team is seeking a dynamic, motivated candidate for the RO CSAM role, supporting the Business & Education market. The position combines business analytics and insights with management of a critical customer account. The successful candidate will help drive infrastructure strategy and implementation, identify process and system improvements within Americas Operations and in partnership with Sales and other regions, and help scale the Business & Education management system. The role focuses on supply-chain performance, channel health, and data-driven business decisions. The Account Manager will provide insights and recommendations to support sell-through, standardize account deliverables, and work with cross-functional and regional partners on initiatives and reporting. Success includes creating measurement frameworks that prompt corrective action and improve the customer experience, as well as taking projects from concept through implementation.

Requirements

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a relevant field.
At least 5 years of relevant Operations experience.
Extensive experience with reporting, data mining, and ad hoc analytics tools, including working with large quantities of data from varied sources.
Advanced Excel skills, including use of macros.
Proven data-driven decision-making skills.
Ability to influence peers with data-driven models and gain acceptance in sensitive situations.
Detail-oriented and self-motivated, with the ability to work effectively independently and in a team.
Excellent presentation abilities.
Excellent listening, verbal, and written communication skills.
Ability to maintain poise and a positive attitude in a challenging, fast-paced, rapidly changing environment.
Ability to synthesize quantitative and qualitative data.
Ability to think strategically and execute operational strategies that produce measurable improvements.
Ability to drive large-scale programs and establish measurement systems.
Core functional skills in program management, operations, supply chain, logistics, sales support, and business process mapping.
Ability to make decisions and deliver results under tight and stressful timelines, handle ambiguity, work in an unstructured environment, multitask, maintain end-to-end customer focus, and solve problems creatively.
Strong motivation, drive, sense of urgency, and self-belief.

Nice To Haves

MBA or another advanced degree.
Six Sigma or BPI experience.
Experience with resellers or telecommunications, supply/demand planning, or logistics.

Responsibilities

Become an authority on supply-chain KPIs and complexities to optimize Business & Education channel health.
Provide key inputs to run-the-business alignment discussions and planning, including weekly product reviews and quarter-end management syncs.
Build data-driven models and analyze data to guide business decisions.
Aggregate Business & Education channel insights and influence decisions to optimize sell-through.
Help standardize account deliverables.
Partner across regions on key initiatives and Business & Education reporting requirements.
Participate in cross-functional teams to take projects from concept through implementation.
Identify process-improvement opportunities based on data analysis.
Create measurement frameworks to drive corrective action and improve customer experience.
Lead and/or participate in cross-functional teams addressing business or systems issues.
Manage a critical customer account and drive business analytics and insights.
Help drive infrastructure strategy and implementation and process and system improvements to scale the Business & Education management system.