Americas Channel Support Account Manager

Apple • Austin, TX

5d

About The Position

Apple’s Americas Reseller Operations team is seeking a dynamic, motivated RO CSAM to manage a critical customer account and drive business analytics and insights for the Business & Education (B&E) market. The role will use business judgment and analytical skills to develop insights and solutions, support infrastructure strategy and implementation, and improve B&E channel health.

The account manager will become an authority on supply-chain KPIs and complexities, contribute to run-the-business alignment and planning, and work with cross-functional partners including Sales, SDM, WWRO, and counterparts in other regions. The role also focuses on scaling the B&E management system through process and system improvements, standardizing account deliverables, and establishing measurement frameworks to drive corrective action and improve customer experience.

Requirements

• Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a relevant field.
• At least 5 years of relevant Operations experience.
• Extensive experience with reporting, data mining, and ad hoc analytics tools, including working with large quantities of data from multiple sources.
• Advanced Excel skills, including macros.
• Proven data-driven decision-making skills.
• Ability to influence peers and gain acceptance for data-driven recommendations, including in sensitive situations.
• Detail-oriented, self-motivated, and able to work independently or as part of a team.
• Excellent presentation, listening, verbal, and written communication skills.
• Ability to maintain poise and a positive attitude in a challenging, fast-paced, rapidly changing environment.
• Ability to synthesize quantitative and qualitative data.
• Ability to think strategically and execute operational strategies that deliver measurable improvement.
• Experience driving large-scale programs and establishing measurement systems.
• Core functional skills in program management, operations, supply chain, logistics, sales support, and business process mapping.
• Ability to make decisions and deliver results under tight timelines, manage ambiguity, work in an unstructured environment, multitask, maintain end-to-end customer focus, and solve problems creatively.
• Self-belief, motivation, drive, urgency, and a commitment to excellence.

Nice To Haves

• MBA or other advanced degree.
• Six-Sigma or BPI experience.
• Reseller or telecommunications experience.
• Supply/demand planning and logistics experience.

Responsibilities

• Provide data-driven models and analyze data to support business decisions.
• Aggregate key B&E channel insights and influence decisions to optimize sell-through.
• Contribute to standardizing account deliverables.
• Partner across regions on key initiatives and B&E reporting requirements.
• Participate in cross-functional teams to take projects from concept through implementation.
• Identify process-improvement opportunities through data analysis.
• Create measurement frameworks to drive corrective action and improve customer experience.
• Lead or participate in cross-functional teams addressing business or systems issues.
• Support supply-chain KPI analysis, channel-health optimization, and run-the-business planning discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level