Per Diem Ambulatory Service Representative II ASC Kelsey-Seybold Clinic

UnitedHealth Group•Houston, TX

7d•$18 - $32

About The Position

Kelsey-Seybold Clinic, part of the Optum family of businesses, is seeking a Per Diem Ambulatory Service Representative II (ASR II) to support patients at its Houston-area clinic locations. The role provides friendly, courteous assistance to patients and handles front-desk check-in and check-out, including registration and cashiering. The ASR II is also responsible for maintaining an organized work area. The position offers direction and performance recognition, along with development opportunities for other roles. The posted hourly pay range is $18–$32, based on full-time employment; actual pay depends on factors such as local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of direct, face-to-face customer service experience.
At least 1 year of cash handling or collections experience.
At least 6 months of experience in a customer-facing role within a medical office, healthcare setting, or other service-related industry; alternatively, 1 or more years of KSC ASR I or HIM Tech experience with 6 months of ASR II cross-training and successful completion of Epic Front Desk Training; alternatively, 2 years of KSC CBO, Managed Care, or Contact Center experience.
Experience with computers and Windows-based software.
Excellent verbal and written communication skills.
Basic math ability.
Knowledge of customer service principles and practices.
Ability to speak, write, and understand English.
Ability to pass a drug test before beginning employment.

Nice To Haves

At least 2 years of experience in a physician, hospital, or medical office environment, including patient registration, appointment scheduling, or medical billing.
At least 2 years of insurance and/or managed care experience, including insurance verification and the ability to identify, understand, and communicate plan details to patients with HMO, PPO, EPO, Medicare, and other plans.
At least 2 years of direct, face-to-face customer service experience.
At least 1 year of cash handling or collections experience in a medical office setting.
Ability to use Microsoft software applications, including Word and Excel.
10-key touch ability.
Knowledge of electronic medical record systems.
Bilingual English/Spanish.

Responsibilities

Provide assistance to patients in a friendly and courteous manner.
Perform check-in and check-out functions, including registration and cashiering.
Maintain an organized work area.