Per Diem Ambulatory Service Representative II Kelsey Seybold Clinic-West Campus

UnitedHealth Group • Katy, TX

10h • $18 - $32 • Onsite

About The Position

The Ambulatory Service Representative (ASR) II assists patients in a friendly and courteous manner. The role handles patient check-in and check-out functions, including registration and cashiering. The ASR II is expected to maintain a neat, professional appearance and an organized work area. This is a per diem position at Kelsey-Seybold Clinic-West Campus.

Requirements

• High school diploma or GED.
• At least 1 year of direct face-to-face customer service experience.
• At least 1 year of cash handling or collections experience.
• One of the following: at least 6 months of experience in a customer-facing role in a medical office, healthcare setting, or other service-related industry; at least 1 year as a KSC ASR I with 6 months of ASR II cross-training and successful completion of Epic Front Desk Training; or at least 1 year of KSC CBO, Managed Care, or Contact Center experience.
• Experience with computers and Windows-based software, including Word and Excel.
• Excellent verbal and written communication skills.
• Basic math ability.
• Knowledge of customer service principles and practices.
• Ability to maintain strict confidentiality of personal and health-sensitive information.
• Ability to handle challenging situations effectively and balance multiple priorities.
• Fluency in spoken and written English.

Nice To Haves

• At least 2 years of experience in a physician, hospital, or medical office environment, including patient registration, appointment scheduling, or medical billing.
• At least 2 years of insurance and/or managed care experience, including insurance verification and the ability to identify, understand, and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage, and other plans.
• At least 2 years of direct face-to-face customer service experience.
• At least 1 year of cash handling or collections experience in a medical office setting.
• EMR/Epic experience.
• Basic calculator skills.
• Bilingual English/Spanish.

Responsibilities

• Assist patients in a friendly and courteous manner.
• Perform patient check-in and check-out functions, including registration and cashiering.
• Maintain a neat and professional appearance and an organized work area.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED