Per Diem Ambulatory Services Rep II - Kelsey-Seybold Clinic: Conroe

UnitedHealth Group•Conroe, TX

4d•$18 - $32•Onsite

About The Position

The Ambulatory Services Representative II (ASR II) is responsible for providing assistance to patients in a friendly and courteous manner. This role handles check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. This position is part of Kelsey-Seybold Clinic, a leading health care organization within the Optum family, recognized for delivering coordinated and accountable care. The clinic offers care from over 900 medical providers across 65 specialties and aims to drive higher quality, patient satisfaction, and lower total costs.

Requirements

High School diploma or G.E.D.
1+ years of direct face to face customer service experience
1+ years of cash handling or collections experience
6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
Experience with computers and Windows based software
Basic Math ability
Knowledge of customer service principles and practices
Ability to speak, write and understand English

Nice To Haves

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
Knowledge of electronic medical record systems
Bilingual- English/Spanish
Ability to use Microsoft software applications including Word and Excel
10-key touch
Excellent verbal and written communication skills
Excellent professional and personal presentation style
1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience

Responsibilities

Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction.
Endorses mutual respect amongst all members of the healthcare team.
Practices positive guest/peer relationships and works with others to promote an efficient and effective team.
Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients.
Processes check-in and check-out on POS system and displays knowledge of all POS functions.
Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and coinsurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations.
Issues receipts for all monies taken.
Assists patients in setting up payment plans with the Central Business Office.
Interacts with patients to discuss account information.
Provides assistance to process patients quickly and efficiently.
Ensures accurate information is obtained and conveyed to the patient.
Processes registration of new patients including name search and account set up with insurance and demographic information.
Relays information regarding wait time to patients.
Assists with filling out forms and paperwork required by the clinic.
Updates patient demographics in Epic.
Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department.
Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated.
Appropriately documents insurance information in Epic and performs proper routing to patient account analysts.
Obtains necessary corporate account/worker’s compensation information.
Reviews work queues daily and performs corrections needed.
Performs cash control procedures for daily accounting of opening cash and balancing of ending cash.
Performs other duties as assigned by the site manager.