Per Diem ASR II - Kelsey-Seybold Clinic - Missouri City, TX

UnitedHealth Group•Fresno, TX

5d•$18 - $32•Onsite

About The Position

Kelsey-Seybold Clinic, part of the Optum family of businesses, is hiring a Per Diem ASR II for its Missouri City, Texas location. The role supports front-desk patient services in a multi-specialty clinic and contributes to patient satisfaction, efficient operations, and a caring environment through collaborative interactions with patients and the healthcare team. The ASR II handles patient check-in and check-out, payments, registrations, demographic and insurance information, and related documentation. The role also responds to patient questions, communicates wait times, helps with forms, verifies insurance when needed, and performs daily cash-control and work-queue procedures. Other duties may be assigned by the site manager. The hourly pay range is $18–$32, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. The posting notes that benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of direct, face-to-face customer service experience.
At least 1 year of cash-handling or collections experience.
At least 6 months of experience in a customer-facing role within a medical office, healthcare setting, or other service-related industry; OR at least 1 year of KSC ASR I or HIM Tech experience with 6 months of ASR II cross-training and successful completion of Epic Front Desk Training; OR at least 2 years of KSC CBO, Managed Care, or Contact Center experience.
Experience using computers and Windows-based software.
Knowledge of customer-service principles and practices.
Excellent verbal and written communication skills.
Basic math ability.
Excellent professional and personal presentation style.
Ability to speak, write, and understand English.
Must pass a drug test before beginning employment.

Nice To Haves

Associate or bachelor’s degree in a related field.
At least 2 years of experience in a physician, hospital, or medical office environment, including patient registration, appointment scheduling, or medical billing.
At least 2 years of insurance and/or managed-care experience, including insurance verification and the ability to identify, understand, and communicate plan details for HMO, PPO, EPO, Medicare, and other plans.
At least 2 years of direct, face-to-face customer service experience.
At least 1 year of cash-handling or collections experience in a medical office setting.
Knowledge of electronic medical record systems.
Ability to use Microsoft Word and Excel.
10-key touch ability.

Responsibilities

Collaborate with patients to provide excellent customer service and support high satisfaction; promote mutual respect, positive working relationships, and an efficient team environment.
Process patient check-in and check-out using the POS system and demonstrate knowledge of its functions.
Collect appropriate fees, co-pays, deductibles, self-pay and bad-debt balances, surgical prepayments, and co-insurance amounts as documented by Financial Review personnel and required by Operations collection standards.
Issue receipts for all money collected and help patients arrange payment plans through the Central Business Office.
Discuss account information with patients.
Help process patients quickly and efficiently, obtain and communicate accurate information, and relay wait-time information.
Register new patients, including searching for existing names and setting up accounts with insurance and demographic information.
Assist patients with clinic forms and paperwork, update patient demographics in Epic, answer questions, and provide assistance directly or refer patients to the appropriate person or department.
Contact third-party carriers to verify insurance coverage, benefits, and eligibility when indicated; document insurance information in Epic and route cases to patient account analysts as appropriate.
Obtain necessary corporate account or workers’ compensation information.
Review work queues daily and make required corrections.
Perform cash-control procedures, including accounting for opening cash and balancing ending cash.
Perform other duties as assigned by the site manager.