Ambulatory Concierge
About The Position
Greets, guides, and manages patients and visitors throughout the campus, serving as the primary contact for patients, visitors, and staff. Works closely with courier services, security, staff, and leadership within the building and campus. Provides level-one support and serves as a point person, in partnership with leadership, facilities, and support services, for property issues. Assists with customer service requests and maintains the lobby area, escalating issues as appropriate. The role requires strong teamwork and organizational skills, along with exceptional service and written and verbal communication skills. Approximately 75% of the work involves standing or walking, with some sitting. Performs other related assigned duties as needed.
Requirements
- One year of experience in general office, healthcare, and/or hospitality.
- Basic computer knowledge and proficiency in Microsoft Office Suite applications.
- Excellent oral and written communication skills.
- Strong organizational skills and attention to detail.
- Exceptional service skills and the ability to connect with people at all levels within the organization.
- High school diploma or GED.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Greet, guide, and manage patients and visitors throughout the campus.
- Act as the primary contact for patients, visitors, and staff.
- Work closely with courier services, security, staff, and leadership within the building and campus.
- Provide level-one support and serve as a point person for property issues in partnership with leadership, facilities, and support services.
- Assist with customer service requests.
- Maintain the lobby area and escalate issues as appropriate.
- Perform other related assigned duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
