Ambulatory Clinical Informatics Specialist

DCH Health Care Authority•Tuscaloosa, AL

2d•Onsite

About The Position

The Ambulatory Clinical Informatics Specialist is responsible to collaborate with ambulatory clinic leaders and staff, patient care teams (Quality, Regulatory, etc.), as well as IT and other Informatics teams to develop, implement, and coordinate standardization of information systems policies and procedures to promote the safe, efficient, and optimal use of the ambulatory information systems. The Ambulatory Clinical Informatics Specialist will collaborate with the Clinical Informatics Manager and CCIO to coordinate and facilitate workflow and process improvements in relation to IT systems in order to enhance the effectiveness of ambulatory clinical applications. The Ambulatory Clinical Informatics Specialist will participate in organizational committees and serve as an expert Informatics resource, providing guidance and perspective on the design and development of information systems to ensure that implementations support and enhance patient care, as well as the organization’s operational and strategic priorities. The Ambulatory Clinical Informatics Specialist is responsible for providing initial training of ambulatory clinical applications to new providers, ambulatory staff, and super-users, as well as continuing education/training for all providers and super-users. The Ambulatory Clinical Informatics Specialist must be able to multi-task, perform all duties independently with strong prioritization skills and be self-directed in utilizing resources to meet objectives.

Requirements

High School graduate or equivalent required.
Current LPN or RN license required.
Demonstrated ability to be self-directed with excellent organization, analytical and interpersonal skills.
Ability to work independently, and manage multiple projects with strong prioritizing skills.
Evidence of commitment to enhance professional growth and development through participation in continued educational programs, current literature, meetings, and trainings.
Strong Critical thinking, reasoning and problem-solving skills.
Excellent oral and written communication skills.
Exhibits interpersonal skills and abilities to deal effectively with all levels of personnel.
Must be able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Normal color vision for those tasks requiring color differentiation.

Nice To Haves

Minimum 3 years of medical practice experience preferred.
Experience as an ambulatory clinical IT subject matter expert or Super-User preferred with certified EHR applications.
Previous participation and/or leadership in a hospital committee preferred.
Strong understanding of ambulatory clinical workflow processes and performance improvements to support nursing and physician practice.
Experience in using Meditech and/or previous experience in Clinical Informatics is preferred.
Microsoft Office – basic skills preferred (Excel, Word, PowerPoint, Outlook).

Responsibilities

Participate and provide clinical input during ambulatory clinical information systems review, design, development/build, testing, validation, and implementation to support enhancement of ambulatory clinical information systems and end-user optimization.
Understand ambulatory clinical workflows and processes, clinical best practices, and regulatory requirements, resulting in current and future workflow enhancements/upgrades and performance improvements to support clinician processes.
Perform validation on changes, upgrades, and modifications to the current integrated information system with coordination with IT and other Informatics teams.
Collaborate with IT and other Informatics’ departments to coordinate planned and unplanned downtimes.
Communicate with ambulatory providers and clinical staff and serve as a resource during downtime of critical systems.
Develop and maintain a strong, effective working relationship with ambulatory clinic leaders and staff, as well as IT and other Informatics teams to ensure design application changes meet the organizational need.
Maintain a visual presence, rounding routinely in assigned support areas and serve as a resource/contact for ambulatory providers and other clinical staff to assist and facilitate workflow and process improvement initiatives.
Effectively receive, investigate and resolve issues reported by ambulatory staff, providers and leaders related to software, workflows and/or processes.
Determine root cause(s) of problems/failures in collaboration with ambulatory leadership, IT and other Informatics teams, while following the organizational and operational change management processes.
Ensure that all changes are communicated to the operational leaders and stakeholders in a timely manner.
Provide initial training of ambulatory clinical applications to new ambulatory providers, staff, and Super-Users as well as continuing education for ambulatory clinical application(s), processes, workflows and functionality.
Provide education materials, at the elbow support, and training of ambulatory EHR functionality and clinical workflows to support clinical educational needs and adoption.
Lead or participate in interdisciplinary committee(s), with a focus on IT solutions for improving ambulatory clinical processes such as OMT, Operational Change Management, etc., and communicate all follow-ups with identified stakeholders.
Assist with process improvement activities and IT related patient safety opportunities to include operational requests for IT changes, RCA/FMEA for ambulatory clinical related IT issues and TJC (The Joint Commission) readiness assistance.
Other miscellaneous duties and responsibilities as assigned.
Maintain performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Perform compliance requirements as outlined in the Employee Handbook.
Adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Perform essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identify and reduce unsafe practices that may result in harm to patients, visitors and employees.
Recognize and take appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Adhere to all DCH Health System policies and procedures.