Ambulatory Care Associate II - Wertz Clinic

McLaren Health Care•Detroit, MI

About The Position

The Ambulatory Care Associate II (ACA II) is a member of the patient care team who performs technical, multi-skilled direct and indirect patient care activities in accordance with established policies and procedures. The ACA II works under the supervision of an administrator, registered nurse (RN), physician, or non-physician provider (NPP), who delegates tasks based on patient and clinic needs. In addition to duties performed by an Ambulatory Care Associate I, the ACA II completes additional clinic tasks, including procuring external medical records, populating medication lists, following up on provider orders to ensure proper scheduling, facilitating genetic testing, and taking and placing patient telephone calls. The ACA II also coordinates care team resources during clinic to support efficient delivery of patient care.

Requirements

High school diploma or GED.
Completion of a certified nurse assistant program, certified medical assistant program, or equivalent training.
Previous ambulatory experience.
Experience working with medical information systems and interacting with patients in a clinical setting.

Responsibilities

Support the mission, vision, and values of the Karmanos Cancer Center.
Respect and abide by the McLaren Health Care Standards of Conduct.
Demonstrate a commitment to customer service through caring, respect, courtesy, respect for privacy, professionalism, and responsiveness.
Communicate effectively both verbally and in writing.
Work effectively with clinical and non-clinical staff and providers to deliver patient care.
Procure external medical records and populate medication lists.
Follow up on provider orders to ensure proper scheduling.
Facilitate genetic testing and take and place patient telephone calls.
Coordinate care team resources during clinic to support efficient patient care.