Ambulatory Care Assistant : Oncology Specialty Clinic

Hoag•Irvine, CA

About The Position

The Ambulatory Care Assistant (ACA) maintains a highly professional environment and fosters collaborative relationships with patients, physicians, referring physicians, and licensed and non-licensed clinic staff. The role supports patient access and clinic flow by performing non-clinical tasks, preparing chart elements, scheduling follow-up visits and imaging and lab work, escorting patients to rooms, and collecting vital signs and patient information. The ACA may perform blood draws with phlebotomy certification and assists physicians with non-sterile tasks, such as removing bandages and collecting samples that do not require sterile procedures. The position also stocks and organizes exam rooms and assists with medical-supply storage. The ACA handles the pre-authorization process and serves as a liaison between providers and patients. Working collaboratively with clinical staff, the ACA helps ensure that required records are received and appropriate testing is completed before appointments or surgery dates. The ACA keeps clinic staff and patients updated on timing to support patient flow and performs other duties as assigned.

Requirements

High school graduate or equivalent.
One or more years in a healthcare-related field.
At least one year of previous experience within an acute healthcare system environment.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Basic knowledge of medical terminology.
Current BLS - Basic Life Support (AHA).
State of California Certified Phlebotomy Technician I (CPTI) certification.

Nice To Haves

One to two years of experience.
Associate or bachelor’s degree in a healthcare-related field.
Working knowledge of EPIC or another Electronic Medical Record (EMR) system.
Qualified bilingual or multilingual candidates.

Responsibilities

Maintain a professional clinic environment and collaborative relationships with patients, physicians, referring physicians, and clinic staff.
Schedule follow-up office visits, imaging, and lab work.
Prepare appropriate chart elements.
Escort patients to rooms and collect vital signs and patient information.
Perform blood draws when appropriately certified.
Assist physicians with removing bandages, collecting samples that do not require sterile procedures, and other non-sterile tasks.
Stock and organize exam rooms and assist with medical-supply storage.
Handle the pre-authorization process and act as a liaison between providers and patients.
Collaborate with clinical staff to ensure records are received and appropriate testing is completed before appointments or surgery dates.
Update clinic staff and patients on timing to support patient flow.
Perform other duties as assigned.