Ambulatory Care Assistant : Oncology Specialty Clinic

Hoag•Irvine, CA

About The Position

The Ambulatory Care Assistant (ACA) maintains a professional environment and supports collaborative relationships with patients, physicians, referring physicians, and licensed and non-licensed clinic staff. The role helps ensure smooth patient access and flow through non-clinical tasks, including scheduling follow-up visits, imaging, and lab work; preparing chart elements; escorting patients to rooms; and collecting vital signs and patient information. The ACA may perform blood draws with phlebotomy certification and assists physicians with non-sterile tasks, such as removing bandages and collecting samples. The position also stocks and organizes exam rooms, helps manage medical supplies, handles pre-authorizations, and serves as a liaison between providers and patients. In collaboration with clinical staff, the ACA ensures records are received and required testing is completed before appointments or surgery, and updates clinic staff and patients on timing to support patient flow. Other duties may be assigned.

Requirements

High school graduate or equivalent.
One or more years in a healthcare-related field and at least one year of previous experience within an acute healthcare system environment.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Basic knowledge of medical terminology.
Current BLS - Basic Life Support (AHA) certification.
State of California Certified Phlebotomy Technician I (CPTI) certification.

Nice To Haves

One to two years of an associate or bachelor's degree in a healthcare-related field.
Working knowledge of EPIC or another electronic medical record (EMR) system.
Qualified bilingual or multilingual candidates.

Responsibilities

Maintain a professional environment and collaborative relationships with patients, physicians, referring physicians, and clinic staff.
Schedule patients for follow-up office visits, imaging, and lab work.
Prepare appropriate chart elements.
Escort patients to rooms and collect vital signs and patient information.
Perform blood draws when appropriately certified.
Assist physicians with non-sterile tasks, including removing bandages and collecting samples that do not require sterile procedures.
Stock and organize exam rooms and assist with storage of medical supplies.
Handle the pre-authorization process and act as a liaison between providers and patients.
Work with clinical staff to ensure records are received and required testing is completed before appointments or surgery dates.
Update clinic staff and patients on timing to support patient flow.
Perform other duties as assigned.