Ambulance Operations Supervisor

PREMIER AMBULANCE•San Diego, CA

1d•$70,000 - $85,000

About The Position

The Ambulance Operations Supervisor works closely with the Operations Team to ensure field personnel, vehicles, equipment, and support services operate efficiently and effectively. The supervisor educates employees about company policies and procedures, enforces those policies, ensures compliance, and makes managerial decisions that support organizational success. The role oversees day-to-day field operations, responds on an ambulance as part of the EMS system, supports high-quality patient care, and addresses operational concerns as they arise. The supervisor leads and develops employees through mentoring, performance evaluations, coaching, counseling, and disciplinary action when needed. The role supports recruiting, onboarding, and orientation, and collaborates with Field Training Officers and the Clinical Team to identify training opportunities and strengthen clinical performance. It also investigates employee-performance and operational matters, resolves customer service concerns, and maintains knowledge of company policies, procedures, and regulatory requirements. Serving as a liaison among field personnel, the Regional Director, and Executive Leadership, the supervisor promotes communication across departments and partners with the Scheduling Team on scheduling needs during and outside normal business hours as required. The position also supports affirmative action and equal employment efforts in staffing, training, and promotion, and performs other duties as assigned.

Requirements

Current California State EMT Certification.
ICS-100 and ICS-200 certifications.
High school diploma or GED.
Demonstrated experience training, coaching, evaluating, and instructing personnel.
Strong oral, written, and interpersonal communication skills.
Ability to work effectively in a fast-paced environment, independently and as part of a team.
Strong decision-making, judgment, and problem-solving abilities.
Professional writing and basic math skills.
Proficiency in Microsoft Office.
Clerical and administrative proficiency.

Nice To Haves

3–5 years of on-ambulance experience (preferred).
2+ years of supervisory experience (preferred).
ICS-300 and ICS-400 certifications (preferred).
Bachelor’s degree (preferred).
Current Riverside County EMT Certification, if applicable.
Experience with scheduling software and CAD systems.

Responsibilities

Resolve field personnel inquiries and issues regarding work assignments, vehicles, equipment, and operational matters.
Respond on an ambulance as part of the EMS system to maintain compliance standards and provide high-quality patient care.
Oversee day-to-day field operations and address issues as they arise.
Ensure field personnel meet company standards and operational expectations.
Foster teamwork among field crews to support a coordinated clinical performance plan.
Maintain an open-door policy to encourage communication, suggestions, and issue resolution.
Mentor employees and support their professional growth.
Conduct performance evaluations and provide coaching, counseling, and disciplinary actions when necessary.
Participate in recruiting, onboarding, and new employee orientation.
Investigate and resolve customer service concerns related to employee performance and patient care.
Coordinate with Field Training Officers and the Clinical Team to identify training opportunities and improve clinical performance.
Maintain knowledge of company policies, procedures, and regulatory requirements.
Ensure compliance with company and information systems security policies.
Lead investigations related to employee performance or operational issues.
Act as a liaison between field personnel, the Regional Director, and Executive Leadership.
Partner with the Scheduling Team to assist with scheduling needs during normal business hours and after hours as required.
Promote positive communication between departments.
Support affirmative action and equal employment efforts in staffing, training, and promotion.
Perform additional duties as assigned.