Ambassador & Event Planners of Esports and Co-Curricular Innovation (Fall)

University of Oklahoma•Norman, OK

7d•Onsite

About The Position

The University of Oklahoma Division of Student Affairs is looking for highly personable, operationally focused undergraduate and graduate students to serve as ambassadors and event planners for Esports and Co-Curricular Innovation (ECCI). This role serves as the face and moderator of the OU Esports & Gaming Complex during operational hours, responsible for transitioning the gaming lounge from a passive space to an active, welcoming community. Additionally, this role acts as an ambassador dedicated to the creation, promotion, and execution of ECCI’s community events.

Requirements

Must be a current or incoming OU Student and enrolled in the SUMMER and/or FALL semester(s).
Applicants must be located in the Norman or OKC Metropolitan area to be considered for employment.
Demonstrated ability to provide welcoming, high-energy interactions and help cultivate the OU Gaming Club community
Willingness to learn and execute technical SOPs, facility management documentation, and gaming/esports lounge operations
Indicated willingness to learn proper event planning, promotion, and execution procedures
Excellent oral and written communication skills; ability to handle day-to-day disputes autonomously and escalate major concerns appropriately
Proficiency with Discord for communications, community management, and an understanding of social media/live stream platforms
Strong process improvement skills/experience
Ability to work well with others in a collaborative and respectful manner
Knowledge and understanding of Esports, the latest gaming technology, and trends
A high level of personal and professional integrity at all times
Self-motivation
Attention to detail
Organization skills
Skills and accomplishments in collaborative work with internal and external constituencies
Strong strategic planning skills
Exceptional communication skills including conflict resolution and the ability to present and facilitate programs and events
Superb judgment and analysis in decision-making and problem-solving
A commitment to, and respect of, the sensitivity of students’ disabilities, health concerns, socioeconomic status, immigration and citizenship status, through actions and interactions
The initiative to improve existing and develop new programs and processes

Nice To Haves

Previous experience in fundraising and sponsorship solicitation
Previous experience in campus programming and/or facilitating events
Previous experience working with others

Responsibilities

Manage day-to-day operations of the OU Esports & Gaming Complex in accordance with SOPs
Provide exceptional, proactive customer service to all guests and VIPs in physical and digital spaces
Facilitate virtual, physical, and hybrid gaming/esports event programming and casual activations
Maintain active moderation and community-building within Discord
Ensure compliance with Title IX and other University policies & procedures
Work a flexible schedule when needed
Perform other duties as assigned
Embody a “greeter mentality” by providing high-energy, welcoming, and personable interactions in all environments.
Proactively greet every person who enters the space, ensuring all guests feel welcome, informed, and supported.
Act as a “Social Butterfly” during events, ensuring competitors, casual attendees, and VIPs have an exceptional experience.
Maintain regular communication with your supervisor, including attending regularly scheduled meetings and staying attentive and responsive via communication networks such as Discord and email.
Strictly follow the Standard Operating Procedures (SOP) created by your supervisor.
Maintain venue operational awareness, completing all required documentation and shift reporting accurately, and ensuring the space is clean, functional, presentable and secure at all times.
Actively monitor and engage in the OU Gaming Club Discord, greeting new members, initiating daily conversations, and ensuring community members know you are a resource.
Actively cultivate the community by hosting casual activations (e.g., TCG nights, watch parties) and launching impromptu community games.
Plan, promote, and execute a predetermined number of events per semester, tailoring programming to community requests and gaming trends while prioritizing revenue capable activations.
Actively collect media artifacts (photos, videos, testimonials) during operational hours and events to support marketing teams.
Provide promotional support through scheduled tabling, chalking, and executing marketing workflows for major semester pushes and VIP program awareness.