Ambassador - Culinary/Nutrition

Kettering Health•Beavercreek, OH

4d•Onsite

About The Position

The Nutrition Services Ambassador supports patient care by coordinating and delivering meals that align with prescribed dietary needs, enhancing patient satisfaction and safety. The role serves as a liaison between patients and the nutrition services team, ensuring accurate meal selection and delivery and adherence to dietary orders. The employee carries out responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program, and performs other duties as assigned.

Requirements

Strong verbal communication and interpersonal skills.
Ability to follow written and verbal instructions.
Attention to detail and accuracy in documentation.
Basic computer or tablet proficiency for meal entry and tracking.
Ability to maintain patient confidentiality and comply with HIPAA.
Customer service orientation.
Ability to work collaboratively with clinical and non-clinical staff.
Must comply with food safety and handling regulations under state and organizational policy; no license or certification is required at hire.

Nice To Haves

High school diploma or equivalent.
0–2 years of experience in food service or customer service.
Experience in a healthcare setting, especially involving patient interaction.
ServSafe or equivalent food-safety certification.

Responsibilities

Engage with patients to obtain meal selections that comply with individual dietary prescriptions and restrictions.
Deliver meals to patient rooms and designated areas accurately and promptly while providing excellent customer service.
Communicate with patients and respond to meal-service questions or concerns; escalate dietary or nutrition concerns to clinical dietitians as appropriate.
Verify patient identification and meal accuracy before delivery to ensure safety and compliance with diet orders.
Document meal selections, delivery times, patient refusals, and missed meals according to department procedures.
Maintain cleanliness and sanitation of meal carts, trays, and related equipment in accordance with infection-control and food-safety standards.
Monitor and record food temperatures and other required quality-control measures.
Collaborate with nutrition services, nursing, and clinical teams to support coordinated patient care.
Follow HIPAA, OSHA, and organizational policies concerning patient confidentiality and workplace safety.
Participate in required training, in-services, and competency assessments.
Use PPE according to Culinary and Nutrition Care policy.
Provide excellent customer service to internal and external customers according to KHN standards.
Wash hands according to KHN policy.