Ambassador - Culinary/Nutrition

Kettering Health•Troy, OH

About The Position

The Nutrition Services Ambassador supports patient care by coordinating and delivering meals that align with prescribed dietary needs, with a focus on patient satisfaction and safety. The role serves as a liaison between patients and the nutrition services team, ensuring accurate meal selection and delivery and adherence to dietary orders. The employee also performs other duties as assigned and carries out all responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program.

Requirements

No education required.
No work experience required.
No licenses, certifications, or registrations required at hire; must comply with food safety and handling regulations under state and organizational policy.
Strong verbal communication and interpersonal skills.
Ability to follow written and verbal instructions.
Attention to detail and accuracy in documentation.
Basic computer or tablet proficiency for meal entry and tracking.
Ability to maintain patient confidentiality and comply with HIPAA.
Customer service orientation.
Ability to work collaboratively with clinical and non-clinical staff.

Nice To Haves

High school diploma or equivalent.
0–2 years of experience in food service or customer service.
Experience in a healthcare setting, especially involving patient interaction.
ServSafe or equivalent food safety certification.

Responsibilities

Engage with patients to obtain meal selections that comply with their dietary prescriptions and restrictions.
Deliver meals to patient rooms and designated areas accurately, promptly, and with excellent customer service.
Communicate with patients and respond to meal-service questions or concerns; escalate dietary or nutrition concerns to clinical dietitians as appropriate.
Verify patient identification and meal accuracy before delivery to support safety and compliance with diet orders.
Document meal selections, delivery times, patient refusals, and missed meals according to department procedures.
Maintain cleanliness and sanitation of meal carts, trays, and related equipment in accordance with infection control and food safety standards.
Monitor and record food temperatures and other quality-control measures as required by policy.
Collaborate with nutrition services, nursing, and clinical teams to support coordinated patient care.
Follow HIPAA, OSHA, and organizational policies regarding patient confidentiality and workplace safety.
Participate in required training, in-services, and competency assessments to maintain compliance and service quality.
Use PPE in accordance with Culinary and Nutrition Care policy.
Provide excellent customer service to internal and external customers according to KHN standards.
Wash hands according to KHN policy.
Perform other duties as assigned.