Alumni Relations Associate, Advancement

Boston University•Boston, MA

About The Position

Boston University Advancement is evolving its approach to philanthropy and alumni engagement, with priorities that include securing $500 million in annual philanthropy, deepening relationships with selected alumni and donors, and strengthening organizational capacity. The Alumni Relations Associate provides operational, analytical, and programmatic support across the Alumni Relations team, including Networks, Career Programs, and Affinity Programs. Reporting to the Managing Director of Alumni Relations, the Associate supports team operations, alumni data and reporting, program development and execution, and process improvement. The role works across the Alumni Relations team and collaborates with colleagues throughout Advancement and the University, as well as alumni, volunteers, faculty, staff, vendors, and University leadership. The Associate manages constituent data and CRM reporting, coordinates projects from planning through completion, and develops effective processes that support team goals. The position also serves as an operational partner to the Managing Director by coordinating priorities, tracking follow-up and deliverables, and helping ensure Alumni Relations initiatives are executed effectively.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
2–4 years of relevant experience in alumni relations, higher education administration, advancement, program coordination, project management, or a related field.
Experience managing multiple projects, priorities, and deadlines while maintaining accuracy and attention to detail.
Analytical and organizational skills, including the ability to collect, organize, interpret, and report data for operational planning and decision-making.
Strong oral and written communication skills, including the ability to communicate effectively with colleagues, leadership, and external constituents.
Ability to work independently, exercise sound judgment, and coordinate projects and administrative processes from planning through completion.
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.

Nice To Haves

Experience in higher education, alumni relations, university advancement, fundraising, or constituent engagement.
Familiarity with CRM systems such as Salesforce, Blackbaud, or similar platforms, including database queries, reporting, and data management.
Experience developing and maintaining reports, tracking metrics, and translating data into actionable insights and recommendations.
Experience coordinating programs, events, meetings, retreats, or other initiatives involving multiple stakeholders.

Responsibilities

Manage and maintain alumni engagement data in the University CRM, documenting contacts, volunteer activity, event participation, and other engagement activities accurately and promptly.
Develop and run CRM queries and reports to create targeted alumni lists for programs, communications, outreach, and engagement initiatives.
Analyze alumni data and prepare actionable lists, reports, and summaries to support planning and decision-making.
Coordinate the upload and reconciliation of contact reports and other constituent data, and identify and resolve data inconsistencies as appropriate.
Develop and maintain recurring reports tracking engagement activity, program participation, and other key metrics for the Managing Director and Alumni Relations team.
Identify opportunities to improve data management, reporting processes, and CRM practices.
Coordinate the planning, execution, and follow-up of Alumni Relations programs, meetings, roundtables, retreats, and internal initiatives.
Manage project logistics, timelines, communications, registrations, materials, vendors, speakers, catering, space, and other program needs.
Develop project plans, timelines, meeting materials, and follow-up processes to ensure initiatives are completed effectively and on schedule.
Coordinate with faculty, University leadership, Advancement colleagues, vendors, and other stakeholders to support program execution.
Track action items, deliverables, and next steps, and proactively communicate updates, risks, and outstanding needs to stakeholders.
Contribute ideas and recommendations to improve Alumni Relations programs, processes, and team operations.
Provide day-to-day operational support to the Managing Director and team, including calendar coordination, meeting scheduling, travel arrangements, expense reporting, and University paperwork.
Coordinate communications and logistics for the Managing Director’s meetings and engagements, including outreach to alumni and other constituents.
Establish and maintain organized systems for event materials, contact reports, correspondence, and other Alumni Relations records.
Prepare meeting agendas, materials, notes, and follow-up communications as needed.
Monitor administrative processes and identify opportunities to improve efficiency, organization, and service.
Serve as a knowledgeable resource to colleagues regarding Alumni Relations processes, systems, and administrative procedures.