Alumni Relations Associate, Advancement

Boston University•Boston, MA

4d•$60,000 - $65,000

About The Position

The Alumni Relations Associate provides operational, analytical, and programmatic support across Boston University Advancement’s Alumni Relations team, including Networks, Career Programs, and Affinity Programs. Reporting to the Managing Director of Alumni Relations, the Associate coordinates team operations, manages alumni data and reporting, supports program development and execution, and identifies opportunities to improve processes and systems. The role requires strong organizational, analytical, and project management skills and the ability to manage multiple priorities independently. The Associate works with colleagues across Advancement and the University, as well as alumni, volunteers, faculty, staff, vendors, and University leadership. The position supports the Managing Director by coordinating priorities, tracking follow-up and deliverables, and helping ensure effective execution of Alumni Relations initiatives. Responsibilities are allocated across database management and analytics (35%), internal program and project coordination (35%), and Alumni Relations operations and administrative support (30%).

Responsibilities

Manage and maintain alumni engagement data in the University’s CRM, documenting contacts, volunteer activity, event participation, and other engagement activities accurately and promptly.
Develop and run CRM queries and reports to produce targeted alumni lists for programs, communications, outreach, and engagement initiatives.
Analyze alumni data and turn findings into actionable lists, reports, and summaries that support planning and decision-making.
Coordinate uploads and reconciliation of contact reports and other constituent data, identifying and resolving data inconsistencies as appropriate.
Develop and maintain recurring reports tracking engagement activity, program participation, and other key metrics for the Managing Director and Alumni Relations team.
Identify opportunities to improve data management, reporting processes, and CRM practices across the Alumni Relations team.
Coordinate planning, execution, and follow-up for team programs, meetings, roundtables, retreats, and other internal initiatives.
Manage project logistics, timelines, communications, registrations, materials, vendors, speakers, catering, space, and other program needs.
Develop project plans, timelines, meeting materials, and follow-up processes to support effective, timely execution.
Coordinate with faculty, University leadership, Advancement colleagues, vendors, and other stakeholders on programs and initiatives.
Track action items, deliverables, and next steps, and proactively communicate updates, risks, and outstanding needs to stakeholders.
Contribute ideas and recommendations for improving Alumni Relations programs, processes, and team operations.
Provide day-to-day operational support to the Managing Director and Alumni Relations team, including calendar coordination, meeting scheduling, travel arrangements, expense reporting, and University paperwork.
Coordinate communications and logistics for meetings and engagements involving the Managing Director, including outreach to alumni and other constituents.
Establish and maintain organized systems for event materials, contact reports, correspondence, and other Alumni Relations records.
Prepare meeting agendas, materials, notes, and follow-up communications as needed.
Monitor administrative processes and identify opportunities to improve efficiency, organization, and service across the Alumni Relations team.
Serve as a knowledgeable resource to colleagues on Alumni Relations processes, systems, and administrative procedures.
Coordinate team priorities and track follow-up and deliverables in support of the Managing Director.