Alumni Engagement Senior Specialist

University of Redlands•Redlands, CA

14h•Hybrid

About The Position

The Alumni Engagement Senior Specialist is responsible for supporting and advancing alumni and community engagement efforts through a combination of outreach, communications, event coordination, and operational support. This position plays a key role in strengthening relationships between the University and its alumni, students, and friends by delivering meaningful, creative, and well-coordinated communication and engagement opportunities. Reporting to the Executive Director of Annual Giving and Alumni Engagement, the Alumni Engagement Senior Specialist collaborates closely with colleagues across Alumni Engagement, Annual Giving, and Major Gifts to support the goals of the Advancement Division. The position will also have some responsibility for requesting updates to websites, developing marketing materials, and event promotions including written and electronic formats.

Requirements

High school diploma or equivalent supplemented with two years of additional coursework in related fields such as business, secretarial, computer software/word processing and spreadsheet programs including the ability to use database and Microsoft Office software
Three years of administrative support, customer service, or related experience
Considerable knowledge of administrative procedures, word processing, spreadsheets, and database software programs.
Working knowledge of higher education institutions.
Knowledge of administrative procedures, word processing
Knowledge of English grammar, spelling, and punctuation.
Excellent verbal and written communication skills.
Excellent organizational skills, and detail orientated with high accuracy.
Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
Effective communication skills: ability to write clearly and concisely.
Effective listening and interpersonal skills.
Demonstrate a high degree of motivation, tact, and diplomacy.
Basic knowledge of record keeping and record retention requirements.
Basic knowledge of mathematics.
Basic research skills.
Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint.
Ability to operate standard office equipment.
Knowledge of applicable federal and state laws and regulations.
Understand, interpret, and apply federal and state policies and laws.
Ability to work cooperatively with co-workers, supervisors, and with on and off campus contacts.
Aptitude to learn new and evolving technology.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Ability to exercise independent judgment and initiative.
Deliver great customer service.
Ability to work effectively with confidential information.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Nice To Haves

Slate, Stripo email design software, Canva preferred
Experience with alumni relations or advancement
Experience with event planning and coordination
Experience with website content management systems

Responsibilities

Assists in planning, marketing, coordinating, and executing Alumni Reunion Weekend and Homecoming and Family Weekend events in collaboration with alumni volunteers, Annual Giving, and Events Services.
Assists in planning, marketing, coordinating, and executing regional alumni and community engagement events in collaboration with alumni volunteers, Annual Giving, Major Gifts, Events Services teams.
Recruits, trains, coordinates, and maintains communication with alumni volunteers to provide guidance and support to ensure successful engagement and execution of events and initiatives.
Builds, edits, processes, and maintains event registration forms and records utilizing Slate, the main university informational database, Stripo email design software, and various Microsoft Office programs.
Assists the Alumni Association by helping to plan and participate in the annual retreat, meetings, and select committee meetings, and will serve as staff liaison for an assigned committee of the Alumni board of Directors.
Uses current IT systems to create new landing pages and update existing pages for Alumni Engagement websites.
Monitors alumni website content for quality control, and updates web pages as needed.
Utilizes collaborative design tools (Canva, Stripo, and Slate preferred) to create and edit collateral, templates, and related marketing materials.
May assist in the execution of meetings and events, including but not limited to room reservations, catering services, audiovisual requirements, vendor management, set-up and clean-up.
Prepares materials for events, including name tags, check-in sheets, decorations, and promotional material.
Provides exceptional communication support with a high degree of tact and technical knowledge; responds to internal and external requests, prioritizes and processes requests accordingly.
Maintains department confidentiality of sensitive data, information, activities, and decisions; adheres to all safety and housekeeping policies and procedures.
Performs other duties as required or assigned.