Alumni Coordinator

Ascension Recovery Services•Iowa City, IA

2d•Onsite

About The Position

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports individuals as they transition from treatment into long-term recovery. This role serves as an important bridge between discharged patients and ongoing recovery resources. The Alumni Coordinator helps create meaningful connections, strengthen continuity of care, improve alumni engagement, and build a strong recovery community. The position works closely with Clinical, Operations, and Business Development teams to support aftercare planning, alumni programming, community partnerships, and long-term recovery engagement.

Requirements

High school diploma or equivalent
Personal experience with recovery strongly preferred; minimum of 2 years of sustained recovery required when applicable to the candidate's role and experience
Strong understanding of recovery-oriented systems of care
Strong commitment to the mission of substance use disorder treatment and recovery
Ability to engage individuals across different stages of recovery and readiness for change
Strong relationship-building, communication, and facilitation skills
Excellent organizational and follow-through skills
Ability to coordinate multiple events, outreach efforts, and priorities simultaneously
Comfortable facilitating groups and speaking in front of others
Proficiency with Microsoft Office and basic data-tracking systems
Ability to maintain appropriate professional boundaries and confidentiality
Valid driver's license and acceptable driving record

Nice To Haves

Bachelor's degree in Behavioral Health, Social Work, Psychology, Marketing, Communications, or a related field
2–4 years of experience in one or more of the following: Substance use disorder treatment, Behavioral health, Recovery support services, Peer support, Alumni relations, Case management, Community outreach
Knowledge of ASAM Criteria
Familiarity with HIPAA and 42 CFR Part 2
Experience using CRM, EMR, alumni-engagement, or patient-engagement systems
Experience coordinating events or community programming
Understanding of patient outcomes, quality initiatives, or value-based care

Responsibilities

Develop, implement, and maintain a structured alumni program for discharged patients
Create and manage an alumni engagement calendar, including meetings, events, groups, outreach, and recovery activities
Establish consistent post-discharge outreach at key intervals such as 30, 60, and 90 days
Conduct follow-up calls, texts, and other approved outreach to maintain connection with alumni
Encourage continued involvement in recovery-focused programming and community support
Facilitate in-person and virtual alumni support groups
Develop opportunities for alumni mentorship, service, and involvement with current patients
Lead facility groups focused on alumni involvement, service opportunities, and maintaining connection after treatment
Build scalable processes for alumni engagement as the organization grows
Partner with the clinical team to reinforce discharge and continuing-care plans
Help connect alumni with appropriate community recovery resources, including: Outpatient treatment and IOP services, Peer recovery and support groups, 12-Step and SMART Recovery resources, Medication-Assisted Treatment providers, Community-based recovery resources
Support warm handoffs between levels of care and community providers
Reinforce relapse-prevention strategies and ongoing engagement in recovery
Maintain appropriate boundaries while serving as a supportive recovery resource
Serve as the primary administrator for the organization's alumni engagement platform
Manage alumni access, notifications, rewards, virtual meetings, and engagement activities
Maintain accurate alumni participation and outreach information in applicable CRM, EMR, or tracking systems
Monitor engagement analytics, attendance, check-ins, referrals, and other key performance indicators
Develop and maintain RSVP tracking for alumni events and programming
Track alumni engagement and follow-up outcomes
Monitor key indicators such as: 30-, 60-, and 90-day engagement, Event and group participation, Alumni check-in rates, Referrals and continuing-care engagement, Patient satisfaction and follow-up survey results, Readmission trends, when applicable
Prepare regular reports for leadership
Review program data and adjust outreach strategies based on engagement trends
Support organizational quality and value-based care initiatives through appropriate data collection
Plan and coordinate alumni programming, including: Monthly alumni meetings, Sober social activities, Recovery celebrations, Graduation and speaker meetings, Annual alumni events or reunions, Family engagement opportunities, when appropriate
Partner with local recovery organizations and community groups to expand sober social opportunities
Develop traditions and meaningful alumni recognition opportunities
Help establish and grow an Alumni Committee
Support the Alumni Committee in becoming an active, self-sustaining leadership group
Foster an inclusive, welcoming, recovery-focused alumni community
Collaborate with Business Development and facility leadership to strengthen community partnerships
Develop relationships with local recovery organizations, peer-support programs, and community resources
Identify opportunities for alumni to participate in community service and recovery advocacy
Support appropriate and compliant alumni success stories and community engagement initiatives
Maintain appropriate documentation of alumni outreach and activities
Protect patient and alumni confidentiality at all times
Ensure alumni engagement activities comply with organizational policies and applicable requirements, including: HIPAA, 42 CFR Part 2, Confidentiality and privacy requirements
Follow all facility policies related to patient communication, boundaries, documentation, and community engagement

Benefits

ICHRA Health Benefit – choose the health plan that best fits your individual needs, with eligible premium reimbursement
Dental & Vision Insurance
Employer-Paid Life Insurance, with optional supplemental coverage
401(k) Retirement Plan
Generous Paid Time Off (PTO) and paid holidays
Employee Assistance Program (EAP)
Career Growth & Advancement Opportunities
Supportive, Trauma-Informed Work Environment
Modern Facilities & Updated Tools
Accessible Leadership committed to your development and success