Alumni Coordinator

Aware Recovery Care • Indianapolis, IN

3d • Remote

About The Position

Represents the Alumni Services Department for all 11 agencies. Attends Agency territorial & departmental meetings in their territory and updates them on Alumni announcements. Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge. Analyzes client tracking reports in their territory to determine alumni eligibility and verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard. Sets up client introduction to the Alumni Community when requested, explains the Alumni Community to clients, and ensures clients comprehend Alumni Community eligibility and guidelines. Completes post-discharge follow-up calls and information emails regarding the Alumni Community. Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program. Partners with the communications department to help find testimonials from former clients. Facilitates alumni community events and meetings. Collaborates with the CaredFor team to resolve any app issues or questions. Allies with the Business Development team when any former client requests help finding an outside provider (therapist, etc).

Requirements

• At least one year minimum of working with patients in the Substance Use Disorder (SUD) field
• Strong working knowledge of Microsoft Applications (Outlook, Teams, Excel, Word, etc.) and a CRM (Specifically SalesForce), and EMR software
• Must be willing to travel

Nice To Haves

• Associate’s Degree or higher preferred
• 2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred

Responsibilities

• Represents Alumni Services Department for all 11 agencies
• Attends Agency territorial & departmental meetings in their territory
• Updates their territory on Alumni announcements
• Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge
• Analyzes client tracking reports in their territory to determine alumni eligibility
• Verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard
• Sets up client introduction to the Alumni Community when requested
• Explains Alumni Community to clients and ensures clients comprehend Alumni Community eligibility and guidelines
• Completes post-discharge follow-up calls and information emails regarding the Alumni Community
• Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program
• Partners with communications department to help find testimonials from former clients
• Facilitates alumni community events and meetings
• Collaborates with CaredFor team to resolve any app issues or questions
• Ally with Business Development team when any former client request help finding an outside provider (therapist, etc)

Benefits

• Health, vision and dental through Cigna
• FSA, HSA that comes with an employer match
• STD, LTD, life insurance, EAP
• Competitive accrual Paid Time Off (PTO) plan
• 10 paid Holidays
• 2 paid floating Holidays of your choice
• 7 Days of Sick Time
• Certification/continuing education eligibility
• leadership development
• 1 paid day off a year to go towards personal professional development
• 401(k) retirement plan with Voya
• Great Place to Work certified #GPTW
• dedication to diversity, equity and inclusion
• a growing working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree