Alumni Coordinator
About The Position
The Alumni Coordinator represents the Alumni Services Department for all 11 agencies. This role involves attending agency meetings, updating territories on alumni announcements, and collaborating with agency leadership to ensure clients have a smooth transition into the Alumni Community upon discharge. The coordinator will analyze client tracking reports to determine alumni eligibility, verify client information in EMR, and set up client introductions to the Alumni Community. They will explain the Alumni Community's eligibility and guidelines to clients, conduct post-discharge follow-up calls and emails, and partner with admissions, communications, and business development teams to assist former clients. Additionally, the role includes facilitating alumni community events, resolving app issues with the CaredFor team, and assisting former clients in finding outside providers.
Requirements
- At least one year minimum of working with patients in the Substance Use Disorder (SUD) field
- Strong working knowledge of Microsoft Applications (Outlook, Teams, Excel, Word, etc.) and a CRM (Specifically SalesForce), and EMR software
- Must be willing to travel
- Reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX
Nice To Haves
- Associate’s Degree or higher preferred
- 2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred
Responsibilities
- Represents Alumni Services Department for all 11 agencies
- Attends Agency territorial & departmental meetings in their territory
- Updates their territory on Alumni announcements
- Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge
- Analyzes client tracking reports in their territory to determine alumni eligibility
- Verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard
- Sets up client introduction to the Alumni Community when requested
- Explains Alumni Community to clients and ensures clients comprehend Alumni Community eligibility and guidelines
- Completes post-discharge follow-up calls and information emails regarding the Alumni Community
- Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program
- Partners with communications department to help find testimonials from former clients
- Facilitates alumni community events and meetings
- Collaborates with CaredFor team to resolve any app issues or questions
- Ally with Business Development team when any former client request help finding an outside provider (therapist, etc)
Benefits
- Health, vision and dental through Cigna
- FSA, HSA that comes with an employer match
- STD, LTD, life insurance, EAP
- Competitive accrual Paid Time Off (PTO) plan
- 10 paid Holidays
- 2 paid floating Holidays of your choice
- 7 Days of Sick Time
- Certification/continuing education eligibility
- Leadership development
- 1 paid day off a year to go towards personal professional development
- 401(k) retirement plan with Voya
- Great Place to Work certified #GPTW
- Dedication to diversity, equity and inclusion
- Growing working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
