Alumnae House Operations Manager
About The Position
The Alumnae House Operations Manager reports directly to the General Manager and oversees the daily operation of Alumnae House Inn lodging and the Conference Center’s event spaces. The role calls for a hands-on, detail-oriented leader focused on hospitality, staff management, and guest and client experiences. Alumnae House is a 20-room, 100-year-old Tudor-style inn and conference center that also serves as headquarters for Vassar’s Office of Advancement and Alumnae/i Association. This is a two-year contract role, with the possibility of extension. Flexible hours, including weekends and holidays, are required based on operational needs.
Requirements
- At least 3–5 years of progressive experience in hospitality management, hotel operations, or conference services.
- Demonstrated ability to lead, motivate, and manage diverse front-of-house and back-of-house teams.
- Strong organizational, multitasking, and problem-solving skills.
- Proficiency with Property Management Systems (PMS) and standard office software, such as Microsoft Office Suite.
- Familiarity with basic event A/V setup and operation.
- Ability to work flexible hours, including weekends and holidays, according to operational needs.
- Ability to interact effectively with a diverse community.
- Ability to sit or stand for extended periods.
Nice To Haves
- Bachelor’s degree in a related field.
- Two years of supervisory experience.
Responsibilities
- Manage and oversee daily operational activities of the Inn and Conference Center.
- Coordinate with the Vice President of Advancement’s Executive Assistant to ensure custodial duties for office and public spaces are completed.
- Ensure facilities meet standards for cleanliness, safety, and operational excellence.
- Monitor inventory for lodging, housekeeping, and conference services and coordinate supply orders.
- Serve as the primary contact for Facilities Operations and external vendors; manage service requests and their timely completion.
- Schedule, supervise, and manage the performance of unionized Reservations Specialists, Custodial, and Housekeeping staff.
- Coordinate and deliver training for direct reports on service and operational procedures.
- Ensure staff schedules provide adequate coverage during operational hours.
- Support the General Manager as a front-facing contact when the GM is unavailable.
- Oversee timely and accurate event setups, including tables, chairs, staging, and A/V equipment.
- Serve as the on-site contact for event clients and promptly address operational needs and last-minute requests.
- Maintain working knowledge of A/V equipment and troubleshoot minor technical issues during events.
- Ensure Reservations Specialists provide customer service, manage guest check-ins and check-outs, and handle guest inquiries and complaints.
- Collaborate with the General Manager to manage rates, blackout dates, and occupancy requirements in the online reservation system.
- Manage online reservation software and work with vendors to troubleshoot issues, including those involving online travel agencies.
- Provide operational reports to the General Manager as requested.
- Monitor operational expenses and ensure adherence to departmental budgets.
- Coordinate with HR on staffing and supervision matters.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
