Alternative Payment Program Specialist

Catalyst Family•Sacramento, CA

10d•Onsite

About The Position

The Alternative Payment Program (APP) Specialist manages the enrollment of families using Alternative Payment (APP) and other third-party childcare funding. This role works closely with families, APP agencies, Catalyst centers, and internal teams to ensure children are enrolled on time and funding is in place. The specialist reviews funding certificates, tracks enrollment and authorization dates, resolves enrollment and payment issues, and maintains accurate records to support compliance and reimbursement. Through strong communication, organization, and attention to detail, this position helps families access childcare while ensuring Catalyst receives timely and accurate payment for services.

Requirements

AA Degree
3-4 Years of experience in customer service, data entry, or administrative positions.

Nice To Haves

BA Degree
Bilingual – Spanish
Experience coordinating enrollment, case management or client services and collaboration with internal and external partners
Experience managing confidential records with high degree of accuracy
Experience with Alternative Payment Programs for Childcare

Responsibilities

Manage a high-volume caseload of 300+ Alternative Payment (APP) Program families, coordinating enrollment, eligibility documentation, certificate management, and ongoing case maintenance to ensure uninterrupted services.
Administer Alternative Payment (APP), CAPP, and third-party funding requirements by maintaining compliance with applicable regulations, funding agency requirements, and organizational policies while ensuring audit readiness.
Serve as the primary liaison between funding agencies, Contracts, center leadership, Accounting, and families to resolve enrollment, documentation, reimbursement, and payment issues.
Review funding authorizations, certificates, and supporting documentation for accuracy, completeness, and eligibility, resolving discrepancies to support timely enrollment and reimbursement.
Monitor certificate timelines, authorized schedules, family fees, Regional Market Rates, and reimbursement requirements to ensure accurate billing, family copayments, and maximum reimbursement.
Maintain complete, accurate, and audit-ready enrollment records and reports, supporting internal monitoring, regulatory compliance, and external audits.
Partners with Accounting and supportive departments to reconcile monthly payments and resolve reimbursement discrepancies with funding agencies.
Collaborate with center leaders to support enrollment goals, collections, compliance, and exceptional family service.
Identify opportunities to improve enrollment processes, documentation standards, and operational workflows to increase efficiency, consistency, and compliance.