Alternative Investment Services Bank Loans Operations, Assistant Vice President

State Street•Quincy, MA

22h

About The Position

The Alternative Investment Services Bank Loans Operations Assistant Vice President role supports the servicing of bank loan debt held in complex global fund structures. The position serves as a primary operational contact and escalation point, resolves inquiries from clients and internal teams, oversees production activities, and helps implement funds, systems, processes, and client projects. It also focuses on consistent operational best practices and timely delivery in a high-volume environment.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
Minimum 5–7 years of related experience.
Experience working with the Bank Loan asset class required.
Proficiency with Wall Street Office (WSO).
Strong critical thinking, problem-solving, and decision-making skills.
Strong interpersonal skills and ethical decision-making.
Ability to work collaboratively in a team environment with clients and internal service teams.
Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.
Ability to meet aggressive deadlines in a high-volume work environment.

Nice To Haves

Experience in the financial services industry is preferred.

Responsibilities

Act as the primary contact and escalation point for operational issues.
Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
Maintain and monitor open items, issues, logs, and project lists.
Address custom client requests.
Manage production activities of Client Support Specialists 1, 2, and Senior Specialists.
Coordinate implementation of new funds, systems, and processes.
Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.

Benefits

Competitive and comprehensive benefits, varying by location.
Medical care and insurance coverage, including basic life, medical, dental, vision, and long-term disability insurance.
Retirement savings plan (401K) with company match.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with exclusions for certain sales roles.
Eligibility for certain tax-advantaged savings plans.
Flexible Work Programs and work-life support.
Development programs and educational support.
Paid volunteer days and matching gift programs.
Employee networks.