Alternative Investment Services Bank Loans Operations, Assistant Vice President

State Street•Quincy, MA

1d•$90,000 - $157,500

About The Position

The Alternative Investment Services Bank Loans Operations Assistant Vice President services bank loan debt held in complex global fund structures. The role serves as a primary operational contact and escalation point, resolving inquiries and coordinating day-to-day client support and production activities. It also supports new fund, system, and process implementations, client conversions, and other client projects, while identifying and implementing consistent operational best practices. The position calls for experience with client and team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation. Strong critical thinking and the ability to meet aggressive deadlines in a high-volume environment are important. The role works collaboratively with clients and internal service teams.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
Minimum of 5–7 years of related experience, preferably in the financial services industry.
Experience working with the Bank Loan asset class required.
Proficiency with Wall Street Office (WSO).
Strong critical-thinking, problem-solving, and decision-making skills.
Strong interpersonal skills and ethical decision-making.
Ability to work collaboratively in a team environment with clients and internal service teams.
Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.
Ability to meet aggressive deadlines in a high-volume work environment.

Nice To Haves

Related experience in the financial services industry is preferred.

Responsibilities

Act as the primary contact and escalation point for operational issues.
Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
Maintain and monitor open items, issues, logs, and project lists.
Address custom client requests and manage the production activities of Client Support Specialists 1, 2, and Senior Specialists.
Coordinate implementation of new funds, systems, and processes.
Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.

Benefits

Competitive and comprehensive benefits, varying by location.
Medical care and insurance coverage, including basic life, medical, dental, vision, and long-term disability, plus optional additional coverages.
Retirement savings plan (401(k)) with company match.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Flexible Work Programs and work-life support.
Development programs and educational support.
Paid volunteer days.
Matching gift programs.
Employee networks.