Alternate Program Manager

Resolution Think•Fort Knox, KY

3d•Onsite

About The Position

Resolution Think, LLC is recruiting an Alternate Program Manager (APM) to support the Program Manager in day-to-day contract operations for the Education Support Services Contract (ESSC) for the U.S. Army Human Resources Command, The Adjutant General Directorate, Army Continuing Education Division at Fort Knox, Kentucky. The contract team provides administrative and analytical support across Army Continuing Education Division office operations, ArmyIgnitED, Army Personnel Testing, the Joint Services Transcript, and Tuition Assistance/Credentialing Assistance refund processing. When the Program Manager is absent, the APM assumes all PM duties and authority to act for the contractor on contractual matters relating to daily operations, including matters involving subcontractors. The role oversees workflow and performance, conducts quality control, supports reporting and personnel administration, tracks workforce training and access, helps maintain compliance with SOPs and regulations, and supports contract phase-in activities. The position is full-time, on-site at Fort Knox, Kentucky, Monday through Friday, 7:30 AM to 4:00 PM, with minimal travel. It is contingent upon contract award.

Requirements

Bachelor's degree in education, business administration/management, workforce development, or a related field from an accredited college and three to five years of experience in education and training; OR a master's degree from an accredited college and a minimum of four years of experience in training and administration and project management in the customer-related service field.
Experience managing large-scale government projects and familiarity with government policies and procedures.
Knowledge of military personnel automation systems and ability to work in a digital environment.
Proficiency in Microsoft Office and Adobe Acrobat Pro.
Good analytical and time-management skills; ability to work as a self-starter and independent, analytical thinker.
Ability to understand military rank structure, personnel classification testing, and military acronyms, and to research and interpret Army regulations and policies.
Submit to an FBI fingerprint check and National Agency Check with Inquiries (NACI) to receive a DoD Common Access Card (CAC).

Nice To Haves

Experience in operations management, project management, education and training administration, ArmyIgnitED, credentialing, Joint Services Transcript, Army Personnel Testing, or military base environments.
Prior military experience or experience with Army military education programs, such as ArmyIgnitED, credentialing, Joint Services Transcript, or Army Personnel Testing.
Familiarity with government logistics procedures.
Experience supervising high-volume case management or customer service teams.

Responsibilities

Perform all Program Manager duties during PM absences to maintain uninterrupted contract performance.
Oversee day-to-day workflow across ACED Office Operations, ArmyIgnitED, Army Personnel Testing, Joint Services Transcript, and refund processing teams.
Monitor team performance against Performance Requirements Summary standards and drive corrective action.
Conduct contractor quality control inspections and maintain the quality control file.
Compile workload data and draft content for the Monthly Status Report and Monthly In-Process Review.
Maintain the contract personnel Alert Roster and personnel status reporting.
Track staff training, CAC status, and system access to keep the workforce compliant.
Ensure staff follow current SOPs and regulatory guidance, and coordinate SOP reviews and updates.
Support phase-in activities, including onboarding, background investigations, and knowledge transfer.
Complete Antiterrorism Level I and OPSEC Level I training within 30 days of starting work, plus recurring government-mandated training.