Alterations Supervisor, Full Time - Chestnut Hill

Macy's

6d•Onsite

About The Position

The Alterations Supervisor oversees and supervises the in-store alterations process, modeling high-quality tailoring techniques and customer interactions. The role drives production, quality control, and workflow for a high volume of garments, guiding the Alterations Team so customers look great and feel wonderful about their purchases. The supervisor works on both men's and women's garments and supports alterations as a key part of completing the sale. The role includes creating a seamless, enjoyable customer experience; coordinating daily with the workroom team; maintaining efficient workflow and quality standards; and training and developing tailors. The supervisor must use alterations equipment appropriately and safely. The position requires prolonged standing and walking, may involve reaching, crouching, kneeling, stooping, and color vision, and frequently involves lifting or moving items weighing up to 25 pounds. It also requires frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

High school diploma or equivalent.
3–5 years of direct experience.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to work independently and as part of a team.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to use alterations equipment, including pressers and sewing machines, safely and appropriately.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Ability to stand and walk for prolonged periods; reach, crouch, kneel, and stoop; and distinguish colors.
Ability to frequently lift or move up to 25 pounds.

Responsibilities

Greet and engage customers, providing genuine and friendly interactions to create an easy, seamless, and enjoyable in-store experience.
Communicate daily with the workroom team and provide timely feedback to ensure quality standards are met.
Maintain efficient workroom workflow so customer alterations are completed by promised dates and inventory repairs are completed promptly.
Maintain alterations quality equal to or better than the original garment construction.
Train and develop tailors to enhance and improve their skill levels.
Use alterations equipment, including pressers and sewing machines, appropriately and safely.
Work on both men's and women's garments.