Alterations Supervisor, Full Time - Chestnut Hill
About The Position
The Alterations Supervisor oversees and supervises the in-store alterations process, modeling high-quality tailoring techniques and customer interactions. The role drives production, quality control, and workflow for a high volume of garments, guiding the Alterations Team to help customers achieve a great fit and feel good about their purchases. The position works on both men's and women's garments. The supervisor helps create a welcoming, seamless customer experience; communicates with the workroom team to maintain quality standards; manages workflow and completion deadlines for customer alterations and inventory repairs; and ensures work meets or exceeds the quality of the original garment construction. The role also supports ongoing training and development of tailors and uses alterations equipment safely and appropriately.
Requirements
- High school diploma or equivalent.
- 3–5 years of direct experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Self-starter who can work independently as well as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to use alterations equipment safely and appropriately.
- Ability to stand and walk for prolonged periods; reach, crouch, kneel, and stoop; and frequently lift or move up to 25 pounds.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Greet and engage customers, providing genuine and friendly interactions to create an easy, seamless, and enjoyable in-store experience.
- Communicate daily with the workroom team and provide timely feedback to ensure quality standards are met.
- Maintain efficient workroom workflow so customer alterations meet promised dates and inventory repairs are completed on time.
- Ensure alterations meet or exceed the quality of the original garment construction.
- Train and develop tailors to enhance and improve their skill levels.
- Use alterations equipment, including pressers and sewing machines, appropriately and safely.
- Work on both men's and women's garments.
Benefits
- Day-1 medical, dental, and vision benefits for eligible colleagues
- Competitive pay
- Paid time off
- Flexible holiday time off and flexible scheduling
- Instant access to earned wages with PayActiv
- Enhanced benefits, including pet, home, and auto insurance
- 401(k) plan options
- Bonus earning opportunities
- Growth potential opportunities
- Employee discount at Bloomingdale’s and Macy’s stores
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
