Alterations Customer Service Representative
About The Position
The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service. The CSR provides an A+ customer experience and may welcome and serve customers, make appointments, answer phones, press garments, and ensure items are ready for pickup. The role reports to the Store Manager. The position involves assisting multiple customers, promoting alterations services and personalization options, supporting store and inventory operations, and preparing garments for customer delivery. Duties and responsibilities may vary and are not limited to those listed in the posting.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior experience with a computerized POS (Point of Sale) system.
- Ability to perform the physical demands described in the posting, including lifting or moving up to 10 pounds, using a computer and phone for extended periods, and manual dexterity for POS tasks and garment care.
Nice To Haves
- Prior sewing experience is helpful.
- Ability to sew and perform fittings to David’s Bridal standards, as needed.
Responsibilities
- Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs; solve problems and resolve conflicts.
- Use systems to manage customer flow and deliver a five-star customer experience.
- Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
- Provide exceptional service to multiple customers, address concerns, and escalate issues or partner with leadership when appropriate.
- Explain how alterations can help perfect a dress for an event, in partnership with the Alterations team.
- Promote alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
- Maintain dress code standards.
- Greet and escort alterations customers to and from appointments.
- Press, steam, and spot-clean merchandise; inspect altered, steamed, or pressed garments to verify their condition before delivery.
- Build long-term customer relationships and support customer satisfaction and loyalty.
- Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
- Support cash-wrap procedures and process transactions accurately.
- Seek assistance from the Alterations Manager with customer issues that cannot be resolved independently.
- Maintain a clean and organized alterations room.
- Perform other duties as assigned by store management.
Benefits
- Rewarding environment and competitive pay.
- Team bonus.
- Dayforce Wallet early-pay access.
- Referral incentive program.
- Generous Dream Maker discount after the first pay period.
- Vision care.
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
- 401K program.
- Discount for identity theft protection.
- Discounts for home and auto insurance.
- Discounts for mobile services.
- Legal benefits through MetLife Hyatt Legal Plans.
- Pet insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
