Alterations Clerical

Saks•Boston, MA

1d•$21 - $27

About The Position

The Alterations Clerical supports the Alterations Department to help ensure timely and efficient daily workroom operations. Under the direction of the Alterations Manager, the role provides customer service, helps maintain customer relationships, and works effectively with other store team members. The employee may assume full responsibility for the workroom when the Alterations Manager is absent. The position assists with fittings, sewing, pressing, garment spotting, stock repairs, alterations transactions, and reporting. It also monitors alterations records and tasks for accuracy and compliance with company standards and inspects completed garments for quality.

Requirements

At least 2 years of relevant experience.
Excellent communication and interpersonal skills.
Effective and professional verbal and written communication with customers and Associates by phone, email, and in person.
Ability to handle office equipment.
Knowledge of the fashion industry, including garment construction, fabrication, and styling of luxury merchandise.
Knowledge of ordering supplies and scheduling.

Nice To Haves

Fashion Design degree preferred, but not required.

Responsibilities

Assist with fittings, sewing, pressing, spotting garments, and stock repairs.
Assume responsibility for the workroom in the absence of the Alterations Manager.
Monitor alterations tickets, tasks, receipts, waived fees, and marks for accuracy and compliance with company standards.
Use daily Alterations reports to ensure garments are completed on time.
Inspect garments to ensure all tasks are completed to quality standards.
Help maintain stock repair standards on a daily basis.
Process Alterations transactions.
Assist with month-end alterations reports.
Provide customer service, help maintain customer relationships, and work effectively with store team members.

Benefits

Medical insurance for eligible employees, subject to applicable eligibility requirements.
Dental insurance for eligible employees, subject to applicable eligibility requirements.
Vision insurance for eligible employees, subject to applicable eligibility requirements.
401(k) retirement plan, subject to applicable eligibility requirements.
Basic life insurance, subject to applicable eligibility requirements.
Supplemental life insurance, subject to applicable eligibility requirements.
Disability insurance, subject to applicable eligibility requirements.
Additional voluntary benefits, such as critical illness, hospital, and accident insurance, subject to applicable eligibility requirements.
Employee discount.
Career advancement opportunities across retail, distribution, digital, and corporate.
Opportunity to work in a dynamic, fast-paced company experiencing growth and transformation.