Alliance Partners Sr Director

Avaya

5d • Remote

About The Position

Avaya is seeking an Alliance Partners Sr Director to join its Channel Sales Leadership Team and lead transformation of customer experience (CX) partnerships. The role focuses on advancing Avaya’s “Innovation Without Disruption” strategy, connecting trusted legacy infrastructure with Agentic AI and Composable CX while helping customers avoid risky “rip and replace” migrations.

The Sr Director will own the narrative and commercial strategy for driving new business with emerging alliance partners globally. This includes advising executives and architecting commercial value around integrations and co-selling; developing customer transition strategies and partnership roadmaps; and collaborating with engineering on product demonstrations and proofs of concept. The role also requires deep knowledge of the CCaaS competitive landscape, the ability to communicate Avaya’s differentiation to C-level audiences, a record of achieving sales targets, and global travel as needed.

The role can be based in any major city with easy airport access, with preference for Eastern or Central Time zones. Applicants must be authorized to work in the United States without current or future visa sponsorship.

Requirements

• 12+ years of experience.
• SaaS, CCaaS, CX, or UCaaS sales experience.
• Exceptional communication, presentation, and whiteboarding skills, including the ability to command a room and lead strategic discussions with C-level audiences.
• A demonstrated history of hitting and exceeding sales targets.
• Ability to travel globally as required.
• Undergraduate or graduate degree, or equivalent experience.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

• Strong preference for experience developing, growing, and leading key partner alliance business.
• Master of Business Administration.

Responsibilities

• Own the narrative and commercial strategy to drive new business with emerging alliance partners globally.
• Lead strategic discussions about integrations, co-selling, return on investment, and the commercial value of high-value partnerships.
• Develop customer transition strategies for migrating from legacy environments and build roadmaps for modern CX partnerships while ensuring compliance and driving revenue.
• Partner with engineering to deliver product demonstrations and proofs of concept that showcase integrations.
• Maintain expert-level knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation.
• Manage strategic and emerging partners.
• Lead strategic, value-focused discussions with C-level audiences.
• Travel globally as required to achieve sales plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior