Allergy Administrative Assistant - Wall Street/Brooklyn Heights

ENT and Allergy Associates•Street, MD

10d•Onsite

About The Position

ENT and Allergy Associates (ENTA) and Hümi are seeking a full-time Allergy Administrative Assistant/Authorization Specialist to support the Wall Street and Brooklyn Heights offices. The role provides administrative support to medical personnel, helps manage day-to-day office operations, and delivers high-quality customer service to patients. The position pays $21 per hour. The assistant obtains and tracks insurance authorizations and referrals, communicates authorization status to offices, and helps patients understand their insurance benefits and out-of-pocket costs. The role also handles incoming patient inquiries, enters information into Electronic Health Records, and serves as a liaison among patients, physicians, insurance companies, and specialty pharmacies.

Requirements

Experience working with insurance companies.
Knowledge of different types of coverage and policies.
Strong computer and data-entry skills.
Empathy and compassion when supporting patients.
Attention to detail and problem-solving skills.
Customer service skills and telephone etiquette.
High school diploma or GED.
Professional demeanor and appearance.

Nice To Haves

At least one or two years of experience working in a healthcare or billing setting.
Working knowledge of medical terminology, CPT codes, and ICD-10.

Responsibilities

Obtain, review, and input insurance authorizations and referrals before patient services.
Monitor and track patient authorizations.
Inform offices about authorization status, including expiration dates.
Educate patients about their benefits and explain coverage, deductibles, co-insurance, and copays.
Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills; clarify and validate inquiries, questions, or complaints.
Enter data in Electronic Health Records.
Act as a liaison between patients, physicians, insurance companies, and specialty pharmacies.
Assist the office with tasks and patient calls.
Perform other duties as assigned.