Alarm Technician

Bay Alarm Company • Hayward, CA

1d • Onsite

About The Position

An Installer I is an entry point into a technician career at Bay Alarm. The role installs and assists under the direction of an experienced technician while learning to install a variety of security and fire alarm systems. Training is provided, and prior low-voltage experience is not required. The role includes learning cable installation, device installation, system programming and commissioning, and assisting with burglar, CCTV, access control, and fire system installations. Technicians receive on-the-job training from a field trainer and must pass field inspections and assessments to progress. The position also involves independently installing wireless alarm systems and providing a professional customer experience.

This is a field-based role with frequent travel between customer job sites. Work may take place outdoors, in attics, crawl spaces, construction zones, confined spaces, on ladders, rooftops, and elevated areas, and in varying weather conditions. The position has a 40-hour workweek and a day-shift schedule, Monday through Friday, with overtime opportunities and possible on-call, evening, weekend, and holiday work. Bay Alarm provides training, tools, a uniform, a cell phone, and a company vehicle with a gas card or mileage reimbursement. The company describes a defined career path and opportunities for internal advancement.

Requirements

• No prior experience is required.
• Basic mechanical aptitude.
• Good written and oral communication skills and customer service skills.
• Strong work ethic and attention to detail.
• Basic computer and smart-device competence.
• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to pass a pre-employment screening process.
• Ability to meet the stated physical requirements, including frequent movement and lifting, work in confined or elevated locations, and travel between job sites.
• May be required to work evenings, weekends, and holidays as needed.

Nice To Haves

• One to two years of experience working with hand tools or installing wire.
• Low-voltage experience is not required; training is provided.

Responsibilities

• Learn methods and techniques for running cable, installing devices, programming systems, and commissioning systems.
• Assist with installation of burglar systems, CCTV, access control, and fire systems.
• Participate in on-the-job training with a field trainer and pass field inspections to demonstrate proficiency and advance to the next level.
• Prepare installation equipment and documentation.
• Provide exceptional customer service and a positive customer experience.
• Install wireless alarm systems independently.
• Arrive on time each day wearing a professional, clean uniform and appropriate work shoes.
• Maintain and clean work equipment and the company-assigned vehicle.
• Complete prerequisite and ongoing e-learning courses.
• Attend Bay University's Foundational Training Program and pass all assessments.
• Perform other responsibilities and duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Long-term disability coverage.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Flexible Spending Account.
• Employee Assistance Program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee Resource Groups.
• Community Service Programs.
• Employee referral bonus program.
• Alarm system purchase plan and employee discounts.
• Paid training and NICET certifications.
• Company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Overtime opportunities.
• Clearly defined career path and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED