Alarm Technician

Bay Alarm Company•South San Francisco, CA

About The Position

The Alarm Technician (Installer II) installs complete security systems with minimal supervision, explains installations to customers, performs system alterations and additions, and services systems as required. The role installs hard-wired burglar alarm, CCTV, and access control systems, and supports installation of more complex burglar alarm, fire alarm, CCTV, and access control systems. Technicians prepare equipment and documentation, review system designs with customers and make adjustments as needed, and complete installations promptly and to company standards while providing exceptional customer service. The position includes maintaining work equipment and an assigned company vehicle, assisting and guiding new team members, and participating in on-the-job training, field inspections, and required e-learning and product training. The technician provides 24-hour on-call support on a rotating schedule, which may include weekends and holidays. Work takes place at customer sites and may involve outdoor work, construction areas, attics, crawl spaces, ladders, rooftops, lifts, and varied weather and environmental conditions. Frequent travel between job sites is required, and work hours can vary based on service demand. Bay Alarm describes itself as the nation's largest independently owned security company, with 16 branch locations across California, Arizona, and Washington. The company highlights internal advancement opportunities, a family-owned culture, and a commitment to customer safety and service.

Requirements

1–2 years of alarm installation experience.
Ability to program, install, troubleshoot, and explain simple residential and commercial security systems.
Excellent written and oral communication, customer service, and documentation skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to pass a pre-employment screening process.
Ability to work evenings, weekends, and holidays as needed.
Ability to meet customer-required conditions for placement or work on customer premises, including government or regulatory requirements.
Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching, reaching, and physical activity.
Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Manual dexterity to handle tools, wiring, small parts, and installation components.
Ability to work in confined spaces and on ladders, rooftops, or other elevated areas, and to use equipment ladders, boom lifts, and scissor lifts within weight restrictions.
Visual and auditory acuity to diagnose issues and ensure proper installation or repair.
Ability to tolerate repetitive tasks and prolonged physical activity in varied conditions.
Ability to adapt regularly to changing job environments, equipment, and technical requirements.
Professional customer interaction, clear communication, and adherence to safety protocols.

Nice To Haves

Product experience with Autocall, DMP, OpenEye, and PDK.
Basic knowledge of construction, electronic theory, and electrical wiring.

Responsibilities

Install hard-wired burglar alarm, CCTV, and access control systems.
Assist with installations of more complex burglar alarm, fire alarm, CCTV, and access control systems.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Review system designs with customers and make adjustments as needed.
Complete installations in a timely manner and according to company standards.
Arrive on time in a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the company-assigned vehicle.
Provide assistance and on-the-job guidance to new team members.
Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
Participate in on-the-job training and pass field inspections to demonstrate proficiency for advancement.
Complete prerequisite and ongoing e-learning courses.
Attend Bay University product training courses and pass assessments.
Perform system alterations, additions, and service work as required.
Carry out other assigned responsibilities and duties.