Alarm Technician

Bay Alarm Company • South San Francisco, CA

1d

About The Position

The Installer II installs complete security systems with minimal supervision and explains installations to customers. The role also performs system alterations and additions and services systems as required. Technicians install hard-wired burglar alarm, CCTV, and access control systems, and gain experience assisting with more complex burglar alarm, fire alarm, CCTV, and access control installations. They prepare equipment and documentation, review system designs with customers, make adjustments as needed, and complete installations promptly and to company standards. The position includes customer service, maintaining equipment and an assigned company vehicle, supporting and guiding new team members, and participating in training and field inspections to demonstrate proficiency and progress through the company’s level system.

This position works a 40-hour week on a day-shift schedule, Monday through Friday, with overtime opportunities and rotating 24-hour on-call support that may include weekends and holidays. Work is performed at customer sites, outdoors, and in areas such as attics, crawl spaces, and construction zones, with frequent travel between job sites and exposure to varying conditions. A company vehicle, tools, uniform, and cell phone are provided.

Requirements

• 1–2 years of alarm installation experience.
• Ability to program, install, troubleshoot, and explain basic residential and commercial security systems.
• Excellent written and oral communication, customer service, and documentation skills.
• Strong work ethic and attention to detail.
• Basic computer and smart-device competence.
• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to pass the pre-employment screening process.
• Ability to meet the physical requirements of the role, including frequent movement, lifting, climbing, and working in confined or elevated areas.

Nice To Haves

• Product experience with Autocall, DMP, Openeye, and PDK.
• Basic knowledge of construction, electronic theory, and electrical wiring.

Responsibilities

• Install hard-wired burglar alarm, CCTV, and access control systems.
• Assist with installations of more complex burglar alarm, fire alarm, CCTV, and access control systems.
• Prepare installation equipment and documentation.
• Provide exceptional customer service and create a positive customer experience.
• Review system designs with customers and make adjustments as needed.
• Install systems in a timely manner and according to company standards.
• Arrive on time wearing a professional, clean uniform and appropriate work shoes.
• Maintain and clean work equipment and the company-assigned vehicle.
• Provide assistance and on-the-job guidance to new team members.
• Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
• Participate in on-the-job training and pass field inspections to demonstrate proficiency and advance to the next level.
• Complete prerequisite and ongoing e-learning courses.
• Attend Bay University product training courses and pass assessments.
• Perform other miscellaneous responsibilities and duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Long-term disability benefits.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Take-home company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Paid training and NICET certifications.
• Alarm system purchase plan and employee discounts.
• Employee referral bonus program.
• Flexible spending account.
• Employee Assistance Program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.
• Overtime opportunities.
• Clearly defined career path and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED