Alarm Technician

Bay Alarm Company•Hayward, CA

5d•Onsite

About The Position

An Installer I role that provides an entry point into a technician career at Bay Alarm. The technician installs and assists under the direction of an experienced technician while learning to install security and fire alarm systems. Training is provided, and prior low-voltage experience is not required. The role includes on-the-job field training and assessments, installation of wireless alarm systems independently, customer service, and care of assigned equipment and vehicles. Work takes place at customer sites and may involve outdoor or construction environments, confined spaces, elevated areas, and varying weather conditions. The job involves frequent travel between sites and variable hours based on service demand. Bay Alarm describes itself as the nation's largest independently owned security company, with 16 branch locations across California, Arizona, and Washington. The company highlights internal promotion opportunities, work-life balance, and its commitment to providing expertise, technology, personalized service, and support to protect customers and their valuables.

Requirements

No prior experience required.
Basic mechanical aptitude.
Good written and oral communication and customer service skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent required.
Valid driver's license and clean driving record required.
Ability to pass a pre-employment screening process.
Ability to perform frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching, and reaching.
Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Manual dexterity to handle tools, wiring, small parts, and installation components.
Ability to work in confined spaces, on ladders, rooftops, and other elevated areas, and to use equipment ladders, boom lifts, and scissor lifts while following weight restrictions.
Visual and auditory acuity to diagnose issues and ensure proper installation or repair.
Ability to tolerate repetitive tasks and prolonged physical activity in varied conditions.
Ability to cooperate with and obtain approval for customer-required conditions for placement or work on customer premises, including government or regulatory requirements.
Ability to adapt regularly to changing job environments, equipment, and technical requirements.

Nice To Haves

One to two years of experience working with hand tools or installing wire is preferred.

Responsibilities

Learn techniques for running cable, installing devices, programming systems, and commissioning systems.
Assist with installation of burglar systems, CCTV, access control, and fire systems.
Participate in on-the-job training with a field trainer and pass field inspections to demonstrate proficiency and advance to the next level.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Install wireless alarm systems independently.
Arrive on time in a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the assigned company vehicle.
Complete prerequisite and ongoing E-Learning training courses.
Attend Bay University's Foundational Training Program and pass all assessments.
Perform other assigned responsibilities and duties.