Intermediate – Alarm Technician

HighCom Security Services•Oakland, CA

38d

About The Position

Are you looking for an organization where leadership, technical expertise, and operational excellence directly protect people and assets? Join HighCom Security Services, Inc., a premier security services firm headquartered in the San Francisco Bay Area. HighCom delivers elite personal protective services, advanced security systems, consulting, and training to corporations, private organizations, government agencies, and high-profile individuals. HighCom is committed to the success of both our employees and our clients. We attract experienced security professionals who value accountability, discretion, and the opportunity to implement, maintain, and lead complex security operations with the full support of a highly skilled organization. The Alarm Technician is responsible for installing, maintaining, troubleshooting, and repairing residential and commercial security systems. This position ensures all systems function according to client specifications and industry standards while providing excellent service and training to clients. The role works closely with the Security Systems Director and internal teams to maintain operational excellence across all alarm system projects.

Requirements

High school diploma or equivalent required
Minimum of 2 years of alarm system installation and maintenance experience
Must be able to pre-wire and hard-wire alarm systems
Experience with multiple security panels and related technologies
Must hold applicable state or local alarm technician licenses, if required
Valid driver’s license
Strong interpersonal, verbal, and written communication skills
Ability to engage and train clients on alarm system usage
Excellent organizational skills and attention to detail
Ability to read design drawings, wiring diagrams, and system schematics
Strong decision-making and problem-solving abilities
Employees in this position have access to sensitive client and operational information, including system documentation, project records, and inventory data.
This position requires strict adherence to company confidentiality standards, data protection policies, and all applicable regulatory requirements.

Nice To Haves

Vocational training or technical certifications preferred

Responsibilities

Install and program security alarm, audio, and video systems according to manufacturer specifications
Perform preventive maintenance and troubleshooting of alarm systems
Respond to service requests, diagnose malfunctions, and perform necessary adjustments or repairs
Pre-wire and hard-wire security panels and related equipment
Perform small core drilling through drywall, wood, cinder block, and concrete as needed
Instruct and train clients on the proper use of alarm systems and related technologies
Maintain professional and courteous communication with clients at all times
Maintain accurate records of all work performed and materials used
Complete and submit service reports, work orders, and maintenance logs in a timely manner
Communicate any system issues, deficiencies, or recommendations to the Security Systems Director
Work collaboratively with internal teams, directors, and project managers
Support cross-functional initiatives and departmental projects as assigned
Aspire to grow as a technical leader in the security systems field
Perform related tasks as required to support security system operations