AJO Technical Account Manager (Remote)

Blue Acorn iCi•,

30d•$165,000 - $200,000•Remote

About The Position

Blue Acorn iCi is seeking an AJO Technical Account Manager to help large enterprise customers implement, operate, and scale Adobe Experience Cloud solutions. The role combines customer relationship management with technical leadership to maintain operational health, support complex implementations, and help customers adopt new capabilities. It requires deep, hands-on Adobe Journey Optimizer (AJO) implementation experience and the ability to work technically with customer and partner teams and Adobe Product Engineering. The position involves understanding solution architecture and data design; troubleshooting complex implementations using logs, diagnostics, API requests and responses, payloads, configuration, and other technical evidence; identifying root causes, risks, edge cases, dependencies, and failure scenarios; and driving issues through validation and resolution. The Technical Account Manager coordinates technical work across customers, implementation partners, Adobe Customer Success, Product Engineering, and third-party systems, while communicating with technical and executive stakeholders. The role is remote in the United States.

Requirements

Hands-on Adobe Journey Optimizer implementation experience; this is required and non-negotiable.
At least seven years of experience in technical consulting, implementation, architecture, engineering, or a related technical role.
Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads, and other technical evidence.
Strong understanding of REST APIs, JSON, authentication, web services, and enterprise integration patterns.
Experience working directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production issues.
Ability to communicate technical findings clearly to engineers and business or executive stakeholders.
Strong written, verbal, presentation, problem-solving, and cross-functional collaboration skills.
For US-based roles, unrestricted authorization to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Familiarity with Adobe Experience Platform (AEP) concepts such as schemas, datasets, identity, profiles, and events.
Deep AEP expertise.

Responsibilities

Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering.
Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments.
Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations.
Troubleshoot complex technical issues using logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts.
Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps for customers and partners.
Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems.
Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues.
Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization.
Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow-through across teams.
Maintain regular communication with technical and executive stakeholders and participate in customer check-ins and quarterly business reviews.