Aisles Online Shopper

Hy-Vee•Lakeville, MN

8d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, choosing quality products across all departments and ensuring orders are handled carefully and accurately. The role involves working independently in a fast-paced retail store environment while meeting fulfillment deadlines and providing friendly customer service. Shoppers maintain proper temperatures for products, prepare orders for customer pickup, and assist customers throughout the fulfillment process.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
High school diploma or equivalent preferred.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Responsibilities

Greet customers warmly and assist them throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
Place gathered orders in appropriately temperature-controlled storage and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.