Aisles Online Shopper
About The Position
Aisles Online Shoppers select and fulfill online grocery orders with care and precision, choosing high-quality products across all departments, including fresh produce, meat, and pantry items. The role contributes directly to customers’ online shopping experience through attention to freshness, accuracy, and product handling. It is suited to someone who enjoys staying active, works independently in a fast-paced environment, and takes pride in completing work accurately. The position is based primarily in a retail store setting and involves meeting fulfillment deadlines while managing multiple tasks. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen. The anticipated hourly starting wage is $14.50 to $18.15, depending on experience.
Requirements
- Commitment to Hy-Vee's mission and passion for providing an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear and professional communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Provide outstanding customer service by greeting customers and assisting them throughout the store.
- Accurately select online grocery items, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain products at proper temperatures throughout fulfillment; store completed orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer customer phone calls and emails promptly and provide helpful service.
- Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
