Aisles Online Clerk

Hy-Vee, Inc.•Watertown, SD

About The Position

The Aisles Online Clerk completes supplementary tasks to support service for online shoppers, including gathering, organizing, bagging, and tendering orders. The role provides prompt, efficient, and friendly customer service, selects and scans items from all temperature zones, processes customer orders through the point-of-sale system, and ensures orders are stored and maintained at proper temperatures until pickup. The clerk also supports customers and store operations with related tasks and adheres to company policies and store guidelines. The position is primarily performed in a retail store setting and involves a fast-paced environment with deadlines and multiple projects. The employee may be exposed to dust, noise, temperature extremes, moving equipment, and possible electrical shock. Daily contacts include store personnel, customers, and the general public. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Commitment to the Hy-Vee Mission and willingness to promote company values.
Good verbal and written communication skills.
Strong interpersonal skills and ability to interact with people in a friendly, professional manner.
Ability to identify problems and develop and execute solutions.
Ability to substitute products for customers when requested items are unavailable.
Ability to stay organized, multitask, and work in a fast-paced environment.
Ability to work independently and complete the daily workload with limited supervision.
Ability to see detail at near range, with or without correction.
Ability to perform medium work, including occasional lifting or carrying of objects up to 50 pounds and frequent standing, walking, and lifting or carrying objects up to 25 pounds.
Ability to stoop, kneel, reach, handle, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, concern, and patience.
Greet customers, learn and use their names when possible, and assist them with locating or reaching products, handling heavy items, and conveying suggestions or requests.
Answer customer telephone calls promptly and helpfully.
Select, scan, and bag items from all temperature zones.
Tender customer orders through the point-of-sale system and charge the customer's credit card.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival, maintaining product temperatures throughout the process.
Cart orders to and place them in the holding area for pickup.
Lift, carry, and load groceries into customer vehicles.
Monitor incoming online orders to support prompt, on-time fulfillment.
Follow company policies and individual store guidelines, and report to work as scheduled and on time.
Perform other job-related duties and special projects as required.