Airway Transportation Systems Specialist (SOC NAS)

Federal Aviation Administration•Auburn, WA

About The Position

The Airway Transportation Systems Specialist (NAS Area Specialist) works in a Service Operations Center (SOC) and serves as a subject matter expert responsible for the availability and reliability of services and products supporting the National Airspace System (NAS). The position involves real-time management of assigned NAS systems and facilities, including legacy and newly developed systems across a large facility or geographic area. The specialist plans, directs, coordinates, monitors, and performs maintenance and technical work with a high degree of independence, applying broad experience and comprehensive technical knowledge to protect the integrity and safety of NAS systems. The specialist provides high-level technical support for complex systems, resolves unique technical problems, responds to outages and deteriorating network performance, and initiates timely repair or restoration of services. The role considers backup systems, possible reconfigurations, and the operational criticality of affected functions. It also includes timely upward reporting of NAS information that may affect operations and serving as management’s representative during non-administrative hours. Operational Risk Management is incorporated into restoration, scheduled maintenance, and planned projects, with customers and users included in planning and implementation. The specialist coordinates with internal and external contacts and may represent the organization as the primary point of contact for projects, programs, and other work activities. The position identifies needed resources and organizes and assigns resources for large work activities within established schedules. Assignments are reviewed for compliance with policy and sound technical judgment; completed work is considered technically authoritative and reviewed for general compliance with organizational objectives. The position reports to the Service Operations Center Manager.

Requirements

Experience demonstrating knowledge of technology system interrelationships and management of civilian or military automated aviation, navigation, and electronics systems.
Experience at the next lower level (Pay Band H/Level III or equivalent) generally meets the minimum qualification threshold when it supports the demonstrated abilities required for the role.
U.S. citizenship.
Selective Service registration for males born after December 31, 1959.
Valid state driver's license.
Submit an SF-50 as required by the announcement and provide required application documentation by the closing date.
Include official title, grade, and series in work history, with examples of specialized experience supporting qualifications.
Provide a signed and dated supervisor's endorsement by the closing date if selection would be a promotion.
Pass required pre-employment or pre-appointment drug screening; the position is subject to designated or random drug and/or alcohol testing.
Complete and receive favorable adjudication of a Moderate Risk Background Investigation (Tier 2) before appointment, unless a waiver is obtained.

Responsibilities

Plan, direct, coordinate, monitor, and perform maintenance activities for assigned NAS systems and facilities.
Maintain the availability, reliability, integrity, and safety of NAS services, products, systems, and facilities.
Provide high-level technical support for complex legacy and newly developed systems, including analyzing, installing, repairing, fabricating, maintaining, modifying, and evaluating systems.
Independently analyze and resolve technical problems, coordinating suggested solutions when needed.
Respond to system outages and deteriorating network performance, adjusting plans and actions as necessary.
Initiate timely repair or restoration of services and systems, considering backup systems, reconfiguration options, and operational criticality.
Report NAS information that could affect operations in a timely manner for situation awareness, including NOTAM and Peabody paging functions.
Serve as management’s representative during non-administrative hours when incumbent-in-charge.
Integrate Operational Risk Management into restoration, scheduled maintenance, and planned projects, involving customers and service users in planning and implementation.
Represent the organization as a primary point of contact on projects, programs, and other work activities to coordinate plans, obtain information, and resolve problems.
Identify required resources and organize and assign resources for large work activities within established schedules.
Perform other duties as assigned.