Airside Experience Associate

Signature Aviation • Roanoke, VA

2d

About The Position

The Airside Experience Associate provides safe, efficient, guest-focused support for day-to-day operations in a private aviation environment. The role involves careful handling and transfer of baggage, cargo, and freight; monitoring secure airport access points and facilities; operating ground service equipment; and assisting with aircraft support services. The associate helps create a seamless experience for guests and crews while maintaining safe, clean, and secure ramps and operations.

The position involves working indoors and outdoors near active aircraft and ground equipment, in varying weather conditions. Flexibility is required to work different shifts, including nights, holidays, and weekends.

Requirements

• High school diploma or General Education Degree (GED).
• Must be at least 18 years of age.
• Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable under the company’s applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license.
• Ability to exercise good judgment and follow directions and directives from supervisors or management.
• Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate and act on guest needs, prioritize requests and responsibilities, and multitask in a fast-paced environment.
• Ability to maintain professionalism and confidentiality.
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals in English, including for safety-sensitive tasks, and to write simple correspondence.
• Ability to carry out simple one- or two-step instructions and handle standardized situations with only occasional or no variables.
• Ability to work well with others and collaborate effectively with team members while serving guests.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Ability to use a computer, learn necessary company software, and complete company computer-based training programs in a timely manner.

Responsibilities

• Load and unload baggage, freight, and cargo, and properly transfer packages between aircraft or other modes of transportation.
• Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
• Conduct identification checks for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA), in accordance with company security procedures.
• Monitor facilities, including street-side areas, parking lots, terminals, hangars, and the AOA.
• Assist Airside Experience Specialists in providing exceptional guest experiences, including connecting ground power units, providing potable water services, wing walking, chocking, and positioning stairs or jetways to aircraft.
• Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
• Maintain safe, clean, and secure ramps and operations.
• Create accurate records of time worked and activities and services performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED