Airside Experience Associate

Signature Aviation•Roanoke, VA

About The Position

The Airside Experience Associate supports safe, efficient, and guest-focused operations in a private aviation environment. The role involves handling baggage, cargo, and freight; monitoring secure airport access points and facilities; supporting ramp activity and aircraft services; and contributing to a positive experience for guests and crews. Work may take place indoors and outdoors near active aircraft and ground equipment in varying weather conditions. The position requires flexibility to work different shifts, including nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable under the Company’s applicable insurance policies.
Legally authorized to work in the jurisdiction of employment.
Valid state driver’s license.
Good judgment and ability to follow supervisor and management directions.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate and act on guest needs and prioritize requests and responsibilities in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, including for safety-sensitive tasks, and to write simple correspondence.
Ability to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer, learn company software, and complete computer-based training programs on time.
Flexibility to work different shifts, including nights, weekends, and holidays.
Ability to work indoors and outdoors near active aircraft and ground equipment in varying weather conditions.

Responsibilities

Load and unload baggage, freight, and cargo, and transfer packages between aircraft and other modes of transportation.
Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
Check identification for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA), following Company security procedures.
Monitor facilities, including street-side areas, parking lots, terminals, hangars, and the AOA.
Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water, wing walking, chocking, and positioning stairs or jetways at aircraft.
Stop work when an unsafe condition or act could cause harm to people, the environment, Company or guest assets, or the Company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
Maintain safe, clean, and secure ramps and operations.
Maintain accurate records of time worked and activities and services performed.