Airside Experience Specialist

Signature Aviation•Garden City, GA

1d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, helping guests feel cared for from arrival through departure. The position involves operating ground service equipment and performing aircraft ground services while working outdoors around active aircraft and in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. The role is suited to someone who enjoys creating memorable guest experiences in a fast-paced, luxury-driven environment.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to receive and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor and management directions.
Excellent guest service skills, an energetic and outgoing personality, ability to anticipate guest needs, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or another related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare proactively for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns to stakeholders.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into and out of aircraft and between the PAT, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles safely and courteously to transport guests, luggage, and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel, including fuel quality control, fuel receipt, inventory, and accurate related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements for all aspects of the job.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the Company's reputation; report concerns to the appropriate manager and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.