Airside Experience Associate

Signature Aviation•Clearwater, FL

About The Position

The Airside Experience Associate supports safe, efficient, guest-focused operations in a private aviation environment. The role involves handling baggage, cargo, and freight; monitoring secure airport access points and facilities; operating ground service equipment; and assisting with aircraft support and guest services. Associates work near active aircraft and equipment, both indoors and outdoors, and in varying weather conditions. The position requires flexibility to work different shifts, including nights, weekends, and holidays.

Requirements

High school diploma or GED.
Minimum age of 18.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Valid state driver's license.
Good judgment and ability to follow supervisor and management directions.
Excellent guest service skills, with an energetic, outgoing, guest-focused approach and the ability to anticipate and respond to guest needs.
Ability to prioritize guest requests and job responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, including materials for safety-sensitive tasks, and to write simple correspondence.
Ability to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer, learn company software, and complete computer-based training programs on time.

Responsibilities

Load and unload baggage, freight, and cargo, and transfer packages between aircraft and other modes of transportation.
Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
Check identification for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area in accordance with company security procedures.
Monitor facilities, including the street side, parking lots, terminal, hangars, and Airport Operations Area.
Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water, wing walking, chocking aircraft, and positioning stairs or jetways.
Stop work when an unsafe act or condition could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns and cooperate in addressing them.
Maintain safe, clean, and secure ramps and operations.
Maintain accurate records of time worked and activities and services performed.