Airside Experience Associate

Signature Aviation•Roanoke, VA

2d•$20 - $23

About The Position

The Airside Experience Associate supports safe, efficient, and guest-focused day-to-day operations in a private aviation environment. The role involves handling baggage, cargo, and freight; monitoring secure airport access points and facilities; and assisting with ramp activity and aircraft support to help provide a positive experience for guests and crews. Work takes place indoors and outdoors near active aircraft and ground equipment and in varying weather conditions. The associate must be flexible to work different shifts, including nights, weekends, and holidays. The position requires a high school diploma or GED, a minimum age of 18, a valid state driver’s license, and the ability to satisfy company and airport background and security requirements, drug testing, and applicable insurance requirements. Candidates must be legally authorized to work in the jurisdiction of employment and able to follow directions and exercise good judgment. The role also calls for strong guest-service, communication, interpersonal, multitasking, and basic computer skills. The stated pay range is $19.50 to $22.80 per hour.

Requirements

High school diploma or General Education Degree (GED).
Minimum age of 18 years.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable under the company’s applicable insurance policies.
Legally authorized to work in the jurisdiction of employment.
Valid state driver’s license.
Ability to exercise good judgment and follow directions from supervisors or management.
Excellent guest-service skills and an energetic, outgoing, guest-focused approach; ability to anticipate and act on guest needs, prioritize requests, and multitask in a fast-paced environment while maintaining professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, including for safety-sensitive tasks, and to write simple correspondence.
Ability to carry out simple one- or two-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer, learn necessary company software, and complete computer-based training programs on time.

Responsibilities

Load and unload baggage, freight, and cargo, and transfer packages between aircraft and other modes of transportation.
Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
Check identification of flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA) in accordance with company security procedures.
Monitor facilities, including street side, parking lots, terminals, hangars, and the AOA.
Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water, wing walking, chocking, and positioning stairs or jetways to aircraft.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
Maintain safe, clean, and secure ramps and operations.
Create accurate records of time worked and activities and services performed.