Airside Experience Associate

Signature Aviation•Roanoke, VA

2d•Onsite

About The Position

The Airside Experience Associate provides hands-on support for safe, efficient, and guest-focused operations in a private aviation environment. The role handles baggage, cargo, and freight; monitors secure airport access points and facilities; and assists with ramp and aircraft support to help deliver a positive experience for guests and crews. Work takes place indoors and outdoors near active aircraft and ground equipment, in varying weather conditions. The position requires flexibility to work different shifts, including nights, holidays, and weekends.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Valid state driver's license.
Ability to exercise good judgment and follow supervisor and management directions.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate and act on guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, including materials for safety-sensitive tasks, and write simple correspondence.
Ability to carry out simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer, learn necessary company software, and complete computer-based training programs on time.

Responsibilities

Load and unload baggage, freight, and cargo, and transfer packages between planes and other modes of transportation.
Operate and drive ground service equipment, including tugs, trucks, conveyors, and other freight-handling equipment.
Conduct identification checks for flight crews, passengers, visitors, and vendors entering the terminal or Airport Operations Area (AOA), following company security procedures.
Monitor facilities, including the street side, parking lots, terminal, hangars, and AOA.
Assist Airside Experience Specialists with guest services, including connecting ground power units, providing potable water, wing walking, chocking, and positioning stairs or jetways to aircraft.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns to the appropriate manager and cooperate in addressing them.
Maintain safe, clean, and secure ramps and operations.
Create accurate records of time worked and activities and services performed.